i disagree … if you think you pay extra at REI because people abuse the system, shop somewhere else … many people pay extra at REI because they know they can return it if it doesnt work the way they expect
OR has a no questions asked warranty … and they make and sell one of the lighter rain jackets around, they are so confident in it and their service that they came out with a helium II
i dont seem to be paying anymore at EB than any other place, less in fact … but the warranty on my downlight sweater is a trade in anytime if i have an issue
rain jackets can delaminate, it is not an uncommon problem , rather than blame the use good companies will take care of them so they keep on coming back and post their positive, rather than negative experiences online

