Mountain Laurel Designs

+1 to customer service. I've never had any issues with gear or ordering, but any questions I had were promptly answered by Ron.

MLD's wait time, along with a few others is a relatively small price to pay for getting quality gear made not only in the US, but often in homes and garages. That's cool.

(speaking of wait time, I've got around 5 more weeks for my Tim Marshall quilts to arrive :D

I forgot to mention MLD is made in VA, also where I was made.

Jim

"I forgot to mention MLD is made in VA, also where I was made."

I hope your parents also had good customer service from the hospital … you know … in case you were not as they had expected, so that they'd make needed changes and return you asap….. ;-)

Wait, wait, wait…..what's this about hospitals and being "made?" What happened to the stork? My mom better not have lied to me…

I forgot to mention MLD is made in VA, also where I was made.

Must have been lovely swaddled in cuben! Just hope that there were no complications with being born ultralight!

How long is the wait time for Tim Marshall (Enlightened Equipment) quilts?

Around 4 to 6 weeks. Around 5 more weeks for mine as well, hopefully sooner!

Put me down for a +1 for Ron and his service, very happy with everything I have received from him. +1 for VA too

"What happened to the stork?"

Travis, Any extra fill in that pretty blue bag yer using? ;)

One rainy night, the center-pole broke beneath my TrailStar. Before the silnylon had even floated down to the ground, Ron appeared out of nowhere, kneeled beneath the shelter and held it up with his head all night. Now, that's customer service!

(Note: that story may not actually be true).

I did, however, receive the wrong color TrailStar (this was in 2010, I think) from what I ordered. I shipped it back and Ron had a new one to me within a week. That story is true.

Kelly– plenty of extra B.S., hot air, and tom foolery!

LOL @ Steven

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