MontBell repair Am I being to picky

It looks like they tried to patch it with clear tape that got some down stuck to it, which makes it look horrible. I agree with a lot of people that you'd expect a swatch of the same fabric over it. But even if the tape could have gone on with out the feathers, would it be enough to hold up to repeated pulls? You think it would warp and that you'd want to re-enforcement there. I own a couple MB products and would have expected more, it's surprising in fact. In the future I'm going to give companies that stand behind their products, even if the cost is a little higher a lot longer look.

I took my MB thermawrap to the Boulder flagship because there is material getting stuck in the zipper. They would not commit to fixing it and indicated sending it in for repair wouldn't necessarily result in a satisfactory outcome. I did the best I could to make it work myself; it is still troublesome. I'm still unhappy about the experience. Overall I like my MB gear, but service after the sale is not their strong point!

man that is such a shoddy looking repair. they should be ashamed…

That's very sad. Had thought that this was a reliable company.

I received my recently repaired Mont-Bell UL Down Inner Parka back today from my father in-law, he sent it off to Mont-Bell a few weeks ago who then turned over the repair to Rainy Pass Repair Inc. out of Seattle, WA.

I thought I’d let people see what they could expect if they find themselves having to send off their Mont-Bell gear for repair or warranty issues.

The repair they did on my jacket is sufficient and solid, not a perfect match on the shell material but the jacket is 100% functional and that’s totally gravy in my opinion and all I expected. In the end, this is a jacket for outdoor use, not a tailored Armani suit or a sedan coming back from the body shop.

Here are some pics:

The jacket repair looks good. You would hardly see if it not looking for it.

I don't know, looks like it adds at least .2 oz ;/

".2 oz.?"

I guess I'll have to trim the tag off now to balance it all out.

Ok I know that I said I was going to drop this but after your post Eugene I guess I would like to know if this repair was a warrentied repair or a charge It looks a whole lot better than my repair and I am very happy that you feel good about that and want to show an acurate representatiom of MB's repairs I wish I could do the same. You even had amazingly fast turn around on your repair as you first post you said you had sent it in a week earier and three days after the first post you got it back delivered on a sunday no less. I had no problems with the month time period but cannot see why they cant get matching fabric they are MontBell after all. Thanks for posting this as it proves that who does MB's repairs can do better work and reinforces to me that I should have been treated as well

Mark,

The repair was not covered by the Montbell warranty, user error on my father in-laws part not a defect of the jacket. He chewed the cost of the repair, dont know the exact cost, but it wasn't unreasonable. I agree, it would make some sense for Montbell to supply shell material for repairs so the finished result looked a bit more "OEM", but like someone said, their products are made overseas, Montbell would have to coordinate closely with Rainy Pass, instead of just passing the baton and leaving the rest up to them.

No one at Montbell sees the repaired gear before it goes back the the customer as far as I know, so they really have no idea what each repaired item looks like before going back to the customer. I may be putting my foot in my mouth, if so my apologies, but pretty sure that's how it works.

When I toured the Patagonia warehouse in Reno, they had racks of past clothes in their
repair place. They used these to cut patches from for repairs. They said they get
a batch of clothes for the year and will never likely run those same colors again. I think
most of the time it is easier for them to just replace the whole item. (Some folks have old favorites tho, styles that aren't made anymore and choose to get them fixed.)

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It looks like the sleeping bag repair was made using sticky repair tape in a white ripstop.
This is a great method for field repairs. I have had a down jacket go through several
trips through my home washing machine with patches like that, and they survived just fine.
There are limited colors tho.

They said it was a hot bond patch

Thats what they said it was