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Katabatic customer servive is unbeatable


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Viewing 9 posts - 1 through 9 (of 9 total)
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  • #1275893
    Diplomatic Mike
    Member

    @mikefaedundee

    Locale: Under a bush in Scotland

    There have been a few quilt threads recently, and i've posted my thoughts.
    I've posted that you need to choose a quilt width that suits your sleeping style.
    I purchased a Katabatic Sawatch as my winter quilt. At that time, the Sawatch was advertised as being 54" wide, It is now advertised at its true width of 52", and i remarked that i wouldn't have bought a quilt at that width.
    Aaron has since emailed me. He feels guilty that i have a quilt that wasn't what i was expecting, and has offered me a swap for a wider Sawatch that will shortly be available.

    Customer service like that is amazing.
    Thank you Aaron.
    Folk need to know that they are dealing with a real person.
    I hope you don't mind me posting this Aaron, but folk need to know how good a guy you are.

    #1752909
    Joe Clement
    BPL Member

    @skinewmexico

    Locale: Southwest

    Gotta love it when the cottage guys are reading the forums, don't you?

    #1752933
    Jason Elsworth
    Spectator

    @jephoto

    Locale: New Zealand

    Fantastic. They have really got it right all the way from launch to being an established business. I am in the market for a new quilt or two this year and they will be right at the top of my list of companies to consider.

    #1752943
    Jacob D
    BPL Member

    @jacobd

    Locale: North Bay

    It's wonderful to deal with real people rather than corporate entities, isn't it? :)

    #1752991
    Stephan Doyle
    Member

    @stephancal

    Aaron has been so great to deal with in my experiences as well. Just one reason why my sleeping systems are Katabatic.

    #1753029
    nick beaudoin
    BPL Member

    @nick_beaudoin

    Locale: Palmy

    Aaron has a great attitude and customer service. His products are a real reflection of the person behind the company.
    Nick

    #1753051
    Mike M
    BPL Member

    @mtwarden

    Locale: Montana

    first rate workmanship, great customer service AND a decent price point- pretty good business model :)

    #1753070
    Brad Fisher
    Spectator

    @wufpackfn

    Locale: NC/TN/VA Mountains

    Aaron +1

    #1753154
    Anonymous
    Inactive

    I just bought a Palisade Wide, thanks for all the positive feedback, helped me choose them despite being a WM fanboy. However, if WM made quilts, I would have bought one of those to try as well…

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