ULA Equipment

[James Neal]

I recently purchased a Circuit from Chris at ULA and the experience was very pleasant. He answered all my questions and helped me decide which pack fit my needs the best. I then received my pack in less than a week. I would highly recommend this company and its packs.

[Carol Brown]

It finally came time for me to replace my beloved ULA P2 pack. I ordered a new Circuit from ULA and discovered I still needed the large capacity of the Catalyst. With one phone call, Chris had the Catalyst shipped to me immediately. The ULA packs are beautifully made (right here in the USA) and attention to detail is apparent. I anticipate using my new pack for several years. ULA has great customer service and great products!

[Kristin Fiebelkorn]

I recently bought a Circuit pack, and managed to mess up the sizing, ordering a large. It was HUGE on me. Disaster. I emailed and got a very prompt response. After some back and forth involving me sending several photos of myself with the pack on, stuffed with pillows (trying to figure out if I needed a medium or a small), Chris just went ahead and sent both a medium and a small to try, letting me to return the one that didn't fit along with the huge large one. I had all three to try then!

I am now very happy with the fit of my medium Circuit (which will be broken in on an upcoming trip). And I am delighted with the customer service I received, as well patience with my incompetent sizing…

[Steve M]

Can't say much more–

*Excellent gear.

*Excellent customer service.

[Ian]

I ordered a ULA Ohm 2.0 with standard options ~ 4/2013. Chris was very quick to respond to my emails. I had originally ordered a CDT and he was quick to modify my order. Backpack arrived within a few days using the standard delivery. Attention to detail is impeccable.

I just ordered another ULA Ohm 2.0 for my daughter and only requested standard delivery. This time it was Purple Blaze with S straps. I received notification in less than an hour that the pack had been shipped and received it two days later.

I hope Chris still finds time to backpack but I really appreciate his customer service.

[Michael Schwartz]

Returned home after a trip and discovered that a small piece of the frame in my Circuit had broken off. I think it was damaged during checked airline luggage transport. I phoned ULA, explained what had happened and they sent out a replacement free of charge. Now that's service from a company that stands over their products!

[Thomas Bradford]

I used a ULA pack on my PCT thru this summer. Somewhere in Washington the right hipbelt zipper failed – that's where I kept my phone which I used for my camera and GPS. I took right at 1000 photos and consulted my GPS hundreds of times over the 4 months I was hiking so I think it's safe to say I wore the zipper out…..

I emailed ULA about purchasing another belt and was told that they'd replace it gratis – it's should be here today.

Thought it was a very nice gesture – I was fully expecting to purchase a new one and don't feel like I'm owed a free replacement for sure.

[Ken Thompson]

Ordered this pack early on a Thurs. morning PST.
Shipped from ULA that afternoon. Custom CDT with no hip belt or ice axe/pole retention or any other options other than the pad and hydration sleeve. Unbelievable that they can get a pack made up and shipped in 4-5 hours. Thanks ULA! Love my CDT. Loaded up and took it out within two hours of getting it. Love the s straps.

[Chris Freer]

I'm from New Zealand and recently ordered a Catalyst backpack and had to get it shipped to a hotel for pickup while on vacation in the USA. Chris McMaster was great to deal with – immediate communication and the pack was shipped straight away. Impressed with the workmanship and quality of this product and looking forward to christening it on the trails here in NZ.

Chris

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