I have been in contact with MSR in regards to an ongoing issue with a tent I bought. Here is the response:
"Thank you for contacting Cascade Designs, Inc.
Sorry to hear you are having trouble with you tent. We had a bad batch of rainfly material and it looks like you purchased one of those. If you would like to send it in for a replacement with another one of our models, please send me your address and phone number so that I can issue you a Return Authorization."
Great customer service. This is due to the 2 man tent I have is no longer made. Given the choice of 2 man MSR tents, which would get your vote?
Regards,
John

