Oct 20, 2009 at 5:50 am #1240409
Has anyone in the US ordered from this company before? How was your experience?
ThanksOct 20, 2009 at 6:00 am #1537996
@mikefaedundeeLocale: Under a bush in Scotland
I'm not from the US, Chris, but i and others have bought loads of stuff from them without any problems.
Just giving you a UK buyers viewpoint.Oct 20, 2009 at 6:03 am #1537997
Thanks Mike. They have some great stuff we don't have US dealers for at good prices despite our weak dollar.Oct 20, 2009 at 6:09 am #1537999
@mikefaedundeeLocale: Under a bush in Scotland
The UK £ is pretty weak too. Everything imported is getting expensive here. :(Oct 20, 2009 at 6:18 am #1538002
@antigLocale: Pacific Northwest
What stuff are you looking it? Most of the stuff I see are available in the statesOct 20, 2009 at 6:22 am #1538003
Extremities Tuff Bags primarily. But also Montane pants.Oct 20, 2009 at 7:57 am #1538030
Chris, I have bought from them. UK to Finland takes four to five days, shipping is cheap, service is excellent, fast and friendly.
Dan Cunningham from the US has ordered there, read it here, and he received his goods a week later.
UOG is for me the best UL online shop in Europe. Period.Oct 20, 2009 at 7:58 am #1538032
Thanks Hendrik!Oct 20, 2009 at 9:26 am #1538074
Marco A. SánchezMember
@marcoasnLocale: The fabulous Pyrenees
I agree: excellent customer service, fast delivery, and good product catalog.
Even with shipping costs, buying British brand is good business.
PS: I live in Spain.Oct 20, 2009 at 10:18 am #1538094
@holdfastLocale: Bergen, Norway
Great company, good communications and service. You won't be dissapointed.Oct 20, 2009 at 12:44 pm #1538151
John Frederick AndersonMember
I'll chime in that they are fantasic too. Ship to Spain no problem, always fast and reliable.
fredOct 20, 2009 at 1:04 pm #1538164
I live a only couple of miles from this company and stumbled upon them on the web after winning a BA Seedhouse on ebay and needed a footprint. Although web based they were quite happy for me to call in at there offices.
Great service and great prices. I can't fault there service at all.Oct 20, 2009 at 1:23 pm #1538167
Ordered from them once (I'm in Germany). Very fast and no problems, but I didn't have any returns or so.Oct 20, 2009 at 1:39 pm #1538169
@sewing_machineLocale: Yorkshire, England
Just to confirm that I find them a great company as well; they post purchased goods very quickly after an order, and what I especially like is that they will give an honest opinion about a product – I really value this honest opinion.Oct 20, 2009 at 1:57 pm #1538181
@jephotoLocale: New Zealand
Ordered all the way to NZ and they were first rate. They also took VAT off the price of my goods.Oct 20, 2009 at 11:12 pm #1538351
Me too, fast service, choice of shipping options, very friendly on the phone. Shipping to Spain was within a week both timesJun 16, 2010 at 5:36 am #1620538
I have purchased gear from Ultralight Outdoor Gear and received exceptional service. I am greatly disappointed that they cannot sell to the US anymore.
I found this company when I was looking for a 550 ml titanium cook pot because BPL store was out of stock.
Ordering was easy, paying was easier — paypal, the shipping time and cost was very reasonable.Jun 16, 2010 at 7:11 am #1620549
@fre49Locale: France, vallée de la Loire
Bought quite a few things from them, never had any problem.Jun 17, 2010 at 8:58 am #1620925
@cohenfainLocale: UK and Western Europe
I've bought a whole host of stuff from them recently, including my new Western Mountaineering Summerlite. Mark is superb – really good at dealing with his customers and managing deadlines and he's a knowledgeable guy. A lot of us order last minute bits and he appreciates the urgency of some orders and will do everything he can to accommodate. Hendrik is absolutely right – they are a great retailer.Jun 18, 2010 at 6:06 am #1621166
Sieto van der HeideMember
@sietoLocale: The Netherlands
I've also bought a bunch of stuff from UOG, among which a special order. Mark is very quick to reply to emails and I find the website very informative. For all european people on BPL, UOG is highly recommended as far as I'm concerned.Jul 24, 2010 at 3:06 pm #1631996
The selling of gear to USA customers has resumed as of July 24, 2010 Previously there was some issue with the shipping of merchandise to the USA. I have ordered from Ultralight Outdoor Gear – great service, huge selection of in-stock inventory, and quick shipment of order. If you cannot find the product in the USA check with these guys. They carry the Tibetan 550 ml Ti mug.
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