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Ultralight Outdoor Gear in the UK

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Viewing 21 posts - 1 through 21 (of 21 total)
CW BPL Member
PostedOct 20, 2009 at 5:50 am

Has anyone in the US ordered from this company before? How was your experience?

Thanks

PostedOct 20, 2009 at 6:00 am

I'm not from the US, Chris, but i and others have bought loads of stuff from them without any problems.
Just giving you a UK buyers viewpoint.

CW BPL Member
PostedOct 20, 2009 at 6:03 am

Thanks Mike. They have some great stuff we don't have US dealers for at good prices despite our weak dollar.

PostedOct 20, 2009 at 6:18 am

What stuff are you looking it? Most of the stuff I see are available in the states

CW BPL Member
PostedOct 20, 2009 at 6:22 am

Extremities Tuff Bags primarily. But also Montane pants.

Hendrik Morkel BPL Member
PostedOct 20, 2009 at 7:57 am

Chris, I have bought from them. UK to Finland takes four to five days, shipping is cheap, service is excellent, fast and friendly.

Dan Cunningham from the US has ordered there, read it here, and he received his goods a week later.

UOG is for me the best UL online shop in Europe. Period.

PostedOct 20, 2009 at 9:26 am

Hi Chris!

I agree: excellent customer service, fast delivery, and good product catalog.

Even with shipping costs, buying British brand is good business.

PS: I live in Spain.

PostedOct 20, 2009 at 10:18 am

Great company, good communications and service. You won't be dissapointed.

PostedOct 20, 2009 at 1:04 pm

I live a only couple of miles from this company and stumbled upon them on the web after winning a BA Seedhouse on ebay and needed a footprint. Although web based they were quite happy for me to call in at there offices.

Great service and great prices. I can't fault there service at all.

J B BPL Member
PostedOct 20, 2009 at 1:23 pm

Ordered from them once (I'm in Germany). Very fast and no problems, but I didn't have any returns or so.

Peter Atkinson BPL Member
PostedOct 20, 2009 at 1:39 pm

Just to confirm that I find them a great company as well; they post purchased goods very quickly after an order, and what I especially like is that they will give an honest opinion about a product – I really value this honest opinion.

PostedOct 20, 2009 at 1:57 pm

Ordered all the way to NZ and they were first rate. They also took VAT off the price of my goods.

PostedOct 20, 2009 at 11:12 pm

Me too, fast service, choice of shipping options, very friendly on the phone. Shipping to Spain was within a week both times

PostedJun 16, 2010 at 5:36 am

I have purchased gear from Ultralight Outdoor Gear and received exceptional service. I am greatly disappointed that they cannot sell to the US anymore.

I found this company when I was looking for a 550 ml titanium cook pot because BPL store was out of stock.

Ordering was easy, paying was easier — paypal, the shipping time and cost was very reasonable.

Fred eric BPL Member
PostedJun 16, 2010 at 7:11 am

Bought quite a few things from them, never had any problem.

PostedJun 17, 2010 at 8:58 am

I've bought a whole host of stuff from them recently, including my new Western Mountaineering Summerlite. Mark is superb – really good at dealing with his customers and managing deadlines and he's a knowledgeable guy. A lot of us order last minute bits and he appreciates the urgency of some orders and will do everything he can to accommodate. Hendrik is absolutely right – they are a great retailer.

PostedJun 18, 2010 at 6:06 am

I've also bought a bunch of stuff from UOG, among which a special order. Mark is very quick to reply to emails and I find the website very informative. For all european people on BPL, UOG is highly recommended as far as I'm concerned.

PostedJul 24, 2010 at 3:06 pm

The selling of gear to USA customers has resumed as of July 24, 2010 Previously there was some issue with the shipping of merchandise to the USA. I have ordered from Ultralight Outdoor Gear – great service, huge selection of in-stock inventory, and quick shipment of order. If you cannot find the product in the USA check with these guys. They carry the Tibetan 550 ml Ti mug.

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