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Outdoor Research Customer Service – Unbelievable

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PostedAug 19, 2009 at 6:06 pm

I had a leak in my DownMat #7 – a slooowwww leak that would take about 5-6 hours to completely deflate. My model, a 2008, was only used a couple of times but I could not locate the leak. I contacted OR and they had me send back the defective pad. Today a brand new 2009 version showed up at my doorstep.

Infinite guarantee INDEED!

Awesome company; great gear.

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