GG LightTrek4 with Straps – when in stock

Sorry to change subject slightly… but also is there any word on when the next batch of The Ones will be ready? Site says same time frame as the poles.

I must have gotten lucky, but when I was browsing their site on July 29th, they where shown to be in-stock. Soooooo, I ordered a pair, came in the mail today, as a matter a fact. Really nice poles, even better than what I was expecting.

Oh man! Just wait until you get to use then on a trip. I've gotten to use mine on several trips now. Everyone is amazed at how light and well made they are. They're just the poles I have been waiting for.

For the past 5 or 6 days now I have been trying to contact Grant and Glen (the owners) about some Gorilla Packs, LTR4's, and Raincovers. I have tried to get in touch with them by both email and phone. On Thursday, a day after I emailed them the first time, Grant got back to me with some questions he had before having me commit to putting an order through. I answered the questions on the same day, but have yet to hear back from him. Therefore, I called up the company yesterday to leave a message. I knew it was Sunday and did not expect an answer by any means. However, I was hoping that they would ring me back today with some answers. No such luck. Supposedly these guys are great with customer service from what everyone tells me, so my guess is that they must be really busy working away at getting more packs, poles, etc. ready for those people who have been waiting for certain things to go back on sale. In other words, I bet you will see some of stuff you are looking for wavailable for purchase in a couple of days. Bummer for me though, I was really debating on a pair of Gorilla packs and poles before I become obligated to keep the pack I currently bought a little over a month ago. I say obligated because you have 60 days to return unused/new condition items from where I bought my pack from. Oh well, you win some and you lose some. I really wanted to try these though…especially the darn poles :/

Timothy,

I've called and e-mailed Gossamer Gear numerous times through the last few years and received replies to all asked questions in a timely manner (occasionally it may be a day or two – but remember it is a smallish type company).
Grant's customer service is second to none in the business – I've purchased packs and after trying it on found it too large and he sent another so I could compare both sizes simultaneously – I can't think of any other major company who would do this.
Additionally, Gossamger Gear products are among the best in the business in my opinion w/ great attention to detail in every product.
As for the Gorilla pack…it is a stellar pack (tough fabric, light weight, internal frame (frame is removable so you can use as frameless pack for lighter loads), and nice wide hip belt).

Christopher

Well I stand incorrect then, my apologies. I was by no means making any attempt to discredit GG's customer service, but simply stating how I havent heard back from Grant or Glen in a while. I even went on to comment on the fact that GG is known for being the best in the business when it comes to customer service. Well with all said and taken into consideration, maybe I bothered Grant and Glen with too many emails. I sent three emails and made one phone call in a span of 5 days. I guess I may have ticked them off. Well I know one thing for sure, Im going to be patient with hearing back from them with a reply, they obviously do not need me to be contacting them anyone. Hopefully, I get a reply by the end of the week. Thanks for your insight chris.

but I would like to share my story about an excellent experience I had with GG and their customer service today. This will have to do for right now though until I get home from work…Grant is awesome! Stay posted for what I have to say later on tonight…but be advised…its going to be very long =)

I've also been waiting a few days on a response to the same issue. I hope what you end up writing is that the LT4's with straps are in stock and they're holding me a pair.

I'd like to take the time to express how pleased I am with Gossamer Gear's customer service. Grant was unbelievably outstanding when it came to assisting me. As I had guessed, he is very busy with trying to get everything back in stock for you guys by next week. He was also very apologetic about not being able to get back to me sooner, which was totally unnecessary…I completely understand how a small business like this could become swampped when hit with a lot of orders at one time or with having to deal with getting stuff back in stock. In fact, even Grant himself said that he was due for a couple of days off, but since things have been so busy lately, none could be afforded to him at this time :/

Alright so for starters, Grant was great when it came to filling me in on what size packs I should get torso wise. However, I was unsure about what hipbelts to get my girlfriend and I so Grant was kind enough to allow us to check out a medium belt for the Gorilla and a large belt with the Mariposa Plus as well as throwing in a small to see how it compared to the medium. He told me I could send him back the one that doesn't fit us. How cool is that! I told him that I also wanted a pair of the Lt4 poles with straps, which as you guys know are out of stock. He went on to tell me what I already knew, and explained how that as soon as he gets them back in, he'll send my whole order out at one time. So as a heads up to you guys asking about the Lt4's, they should become available sometime next week. Keep your eyes peeled!

Hmmm what else more can be said. Oh! I know. When I first began talking with him about buying the two packs and a set of trekking poles, I made it aware to him that I did not have the full amount of money on my debit card to make the purchase. However, I told him that I would be willing to leave him a $200 deposit to hold the stuff. Grant would not have that. He assured me that he would hold everything until the poles became available and that I could pay for everything then. Wow! I appreciate his trust on such an expensive purchase. However, as it turned out, I forgot I sold some things on Ebay, and low and behold I realized that I had the proper funds to pay for things. 5 minutes later I called him back up, and before you knew it, the order was processed and a receipt was sent to my email.

Needless to say I am extremely excited. What is even more important to me besides having my order processed and questions answered is the fact that I feel as though I got treated like a valued customer. It was as though Grant was there to go out of his way to do anything possible in order to assist me. I love that feeling you get when you are talking to someone that really wants to help you instead of someone that really just wants your money above all things.

In conclusion, I am very thankful to have Grant in charge of operations and would like to go on to say that if you deal with GG, you wont be sorry. Seriously, what an awesome company. I still can't believe it. GO GOSSAMER GEAR!!! Ok, Ill shut up now…but if you want a longer extended verison feel free to PM me (as my have said, this post is "long, but not long enough" for describing such a great experience) :P

Going back on track after some loooong winded sidetracking here… website updated to state mid august arrival for these poles