What does ‘HOLD’ mean?

Paul,

I see that you've already done this, but for anyone reading this forum thread in the future, the best way to ask about issues related to your order with Backpacking Light is to file a customer support request. This can be done using the following steps:

1. Visit backpackinglight.com
2. Login using your username and password
3. Click "My Account" in the top right hand corner of the screen
4. Click "Manage My Support Issues" located toward the bottom right hand corner of the screen
5. Click the link that states, "CLICK HERE TO SUBMIT A NEW ISSUE TO CUSTOMER SUPPORT"

Entering a customer support issue through the Web site will assure that your request is entered into our cue of support requests and won't go unnoticed.

Gotcha. To be honest, I am a bit disapointed – taking several days just just get the items before even shipping them is ridiculous!!

I really need these items fast and still three days after ordering they are still not shipped!

Paul,

Only under special circumstances do orders get placed on hold. Most times they are shipped the next day. Sorry for the inconvenience.

– Sam

And sorry for being a little agressive.

Just in the middle of revising for final exams while trying to plan a backpacking trip in the Kackar Mountains, Turkey. :)

Thanks for this.

Paul

I understand completely. I wish you the best and hope your trips pans out wonderfully.