An ice latte would not have steamed milk. That would be a customers preference rather than a standard drink.
Milk changes when it is steamed – the sugars convert.
Ran an independent for 8 years and the whole time was on a manual machine. Won awards the last 3 years I was there for the "best espresso shop" award the area ran. I was the opener for the commuter crowd. I knew every one by name and could make nearly anyone's drink from memory. Our shop was the cop hangout – never had any fear of being robbed due to that one ;-)
I first pulled shots when I was 18 at a friends stand (back in the day of outside carts). Read the barista bartender book and memorized it. Then I watched and learned from friends.
I'd make whatever was asked by a customer though – but not everything works. (Or is just gross – like the one cop who drank a grande breve made with liquid whipping cream instead of half and half daily. That is just unformed butter!)
So what does that have to do with anything? It is this: many independents are worse than Starbucks. There is no uniform way – especially if you put an 18 year old behind a auto machine who has never read a recipe book or can steam milk properly.
The one drink that separates real from wanna-be? A dry cappuccino…velvet smooth foam, no milk poured in. Make it a tall ;-) Or a perfect Dopio topped with a tiny amount of the velvet foam.
Starbucks has gotten better with their shots, the bitter burnt flavor is gone. They have gotten better at steaming milk – it is not over heated and scorched. They have learned to foam milk right. That is one thing I would beat into new hires: before you make espresso you learn to steam milk right. Take 1/3 steamer pitcher of milk and produce a full pitcher of velvet foam.
It isn't the shop, it is the employees that matter in coffee making in many ways.
Yet on the trail I couldn't care less. Give me instant coffee and cocoa mix. ;-)