Mountain Hardware goods

Mtn H/W cust. srv.

has anyone ever rcv’d a response fr/MtnHW cust srv email address on their webpage?

over a period of several months, i sent multiple emails to them asking them questions about their products, very simple questions. more specifically, what are the diffs. b/t their two lines of synthetic sleeping bags. why should i purchase one instead of the other.

received no indication on my end that any of the emails were undeliverable.

never even one response from them. why do they even have their email address on their website, if they, seemingly, don’t care to answer potential customers’ questions? are they so big that they don’t want to make a sale?

Both their tone deafness to UL and lack of customer service could have something to do with their recent purchase by Columbia Sportswear, which is neither the most innovative nor the nicest outdoor equipment company out there…if they adopt CSW’s corporate culture, prepare for further disappointment.

Both their tone deafness to UL and lack of customer service could have something to do with their recent purchase by Columbia Sportswear (CSW), which is neither the most innovative nor the nicest outdoor equipment company out there…if they adopt CSW’s corporate culture, prepare for further disappointment.

A quick FYI to anon. — it’s Mountain Hardwear.

Ben,

As far as I know, Mountain Hardwear was purchased by Columbia. But, I was under the understanding that they were going to take a hands off approach. That may however not be the case.

Rich

Paul,

sorry to hear about your experience with MH. I have always had my e-mails responded to within a couple of days. Perhaps calling them direct may be of more value (?). I find e-mail consistently impersonal anyway and speaking with someone live does wonders for clearing up questions or issues.

In contrast, I have had problems with Sierra Designs in getting a straight answer on their designs and technology both by e-mail and phone call.

David,

many thanks for the reply and suggestion. i may give it a try. probably not right away any longer, since, due to their non-response, my pennies are now being saved for a quilt instead of a bag. thanks again.

Actually, MH does respond — sort of. I emailed them a catalog request at the beginning of the year… and one came in the mail just two days ago!

you know Ben, maybe they did reply to me. since i emailed them with my question, they have been sending me catalogs. i hadn’t connected the two. not really what i wanted, and i sure don’t need more paper to recycle. i’d ask them to stop, but i may then receive two catalogs each time instead!???

I’ve emailed MH about several issues in the past regarding my Trango 2 and they were always quick to respond and suggest a rapid resolution.

I think MH is still a pretty innovative company (compared to TNF) but there are so many more smaller companies that provide a greater level of customer service and after sales support.

Of course, you pay a price for all that… but it hasn’t dissuaded me from patronizing these excellent establishments.

I’m thinking of companies like Nunatak (in particular).

John.

Hey Paul, gear catalogues are great. I mean, what else are you going to read on the throne?

David,

y’all here in the Forums remind me of my co-workers – very funny guys (both groups of you).