I've been pretty happy with the performance of my waterproof Salomons, they are very nice for sledding and such in the winter because if you wear these waterproof shoes, with snowpants over gaiters, then you have the mobility of shoes with the waterproofness of boots! They can get warm when hiking in the summer, but that doesn't mean you can't wear them in the summer, you just might not want to wear them all day long. And that warmth is appreciated in the winter.
I've never had to try to relace the shoelaces on my Salomons in the field, but I just replaced mine at home with very little trouble. I was intimidated by the volume of horror stories I'd read online about people trying to relace their shoes and spending hours, only to end up cursing Salomon.
But I discovered that with just a pinch of ingenuity, it's really not very difficult at all(read: If I can do it, anybody can). I did one shoe in maybe 10-15 minutes. I don't mean to excuse Salomon's terrible, or even non-existant, customer service, but isn't it better to figure out a solution to your problem yourself, rather than just whining about it?
I have a multi-tool that has an awl-type tool in it, this I used to enlarge the big plastic loop that is down by your big toe. The problem I'd read about with getting the lacing through that whole was that it was too tiny. But the problem isn't that the whole is tiny, but that it's flat, so if you open it up a bit, getting the replacement lace through it really isn't very difficult. Once you have the lace through that loop, you can lace it up just like a regular shoe. Then thread both ends through the clamp piece, stick the sprocket into the clamp from the top, spreading apart the laces. Pull down on the laces to lower the sprocket into position, then attach the spring backing onto the clamp by sticking its pointy part into the whole in the sprocket. You have to press HARD. Now the only problem is that you have two loose ends of lacing sticking out of the clamp. If you kept the rubber lace-pull from your previous lacing, then you can push one end of lacing through the lace-pull, and, I haven't quite done this yet, but I'm planning on it: superglue two sections of opposite ends of lacing together and then duct tape them together to ensure a hold that won't fail. And voila, your lacing looks almost identical to how it was when your shoes were brand-new!