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Kudos to MSR: Great Service!!

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todd BPL Member
PostedApr 10, 2008 at 7:55 pm

I have enjoyed my MSR Hubba Hubba for hiking with my daughter. (Not UL, I know, but it's enough space for reasonable weight, and it keeps her happy!)

It's the original model, with just one door. One problem: the fly has become stickier & stickier over time.

I called MSR to see if they could send me a new fly (even for a price) since they are made differently. They told me this is their fault, & to send them the old tent and then sent me a BRAND NEW one for free!!!! I got it today, and it's noticeably lighter with several other improvements – I really like it.

I have to say this is great service and surpassed my expectations for a 3+ yr old tent!

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