Help with Jetboil costumer service is no help

The Flash Lite looks to have the same burner but I don't see it for sale on the Jetboil site. Might be worth looking into.

All Jetboil burners will fit your Sol pot. The only issue is being able to buy a burner by itself. Your only options for that would be finding used, or buying a burner dirctly from Jetboil. The Sol burner is not being made anymore, so if you are wanting a new burner you would need to know what you liked about the Sol. If it's weight, the burner from the Flashlite would be their lightest one. If it was cold weather performance, the burner from the Minimo would be your best bet. I'm sorry to hear about your experience with the Jetboil warrenty department. When you contacted them about returning your burner, did they provide a return authorization number? As a retailer, we only return items to manufacturers when we have that number so a claim can be traced. If they received a burner without one, it's not surprising that it got lost somewhere. Still, I would think they would help you somehow.

No they did not give me a return authorization number, just a mailing address. CS said they would give me a pro deal on 4 items from their website, thats 50% off. The thing is I want what I have, not to spend twice that of a new burner. I hate warranties I should have just ordered a new burner while they had them. I might just buy the Ruta Locura kit and say the heck with Jetboil for life.

I went round and round with them, shipped stuff back and forth… bought the Jetboil Joule and its worthless. It's sitting in my garage broken after trying to communicate with the company. They "repaired" it over weeks and then when I got it back nothing changed. Still didn't burn for more than 2 seconds. I gave up and chalked it up to a loss and a great example of how I will only buy that gear at REI because they exchange and eat the cost. I found johnson outdoors to be inept/

Maybe that's why they call it S.O.L. Because you are.

Now that's just funny

"CS said they would give me a pro deal on 4 items from their website, thats 50% off." They are not giving you a good deal here. Assuming wholesale price is 50%, they would be making the same amount as if they sold it to a retailer like REI who then sold it to you for 100%. Still making money off you.

The OP does not say where they are located, but I have found REI garage sales to be great places to pick up spare parts for gear that might require them, including Jetboil stoves. I have a small stockpile of burners and pots that I got quite cheaply. This coming weekend (Oct 3-4) is a national garage sale date, meaning most REI's will be hosting an event. You might consider bringing along an empty fuel canister to thread onto any potential burner purchase, just to make sure you are not buying a lemon. Sorry for your inconvenience, hope things resolve.