MSR Fling and MSR Customer Support?

Try calling? IIRC my email was answered in less than a week for my MSR Hubba fly delaminating (which was a common problem from what I've read). They had me ship my tent back to them and sent me a brand new Hubba.

Follow the directions on this page. I’ve had 5 warranty claims with various cascade products, always through following the process in the link, and each was handled promptly.

I'll try going through that process. I was hoping to get some kind of answer as to whether it was covered before shipping it back, but I've got an RA number now and think I'll just send it back and hope for the best. I guess that worst case I am out the shipping cost and best case they fix or replace it.

My brothers sweetwater filter broke when I borrowed it at the beginning of summer. Called them up and they sent me a free replacement part no questions asked. Had it in less then a week. I have always found calling and talking to customer service has better results then emails.

I went ahead and returned the Fling. I am out $13 postage at worst. At best they will replace it. FWIW, they did finally reply to my original email. It seemed like a long delay, but at least they replied with helpful information. Much better than companies who list email addresses for support and then don't respond to them at all.

Just called Platypus customer service last week which is one of the Cascade Designs companies. I will not go into details on what I needed but they where awesome. I got what I needed without a hassle. I have been very happy over the years with MSR and platypus.

Both my Hubba and Hubba Hubba had fly delamination. They responded quickly and replaced both flies. Both tents have some age on them and I didn't expect a replacement. Love their customer service.

They received my tent back on Friday. I will report back on how it goes. I won't be upset either way since I figure the tent has some age on it (I actually do not remember when I bought it, so I do not know the age).

I just heard back from Cascade Designs. They said "Your warranty/repair with RA Number XXXXXXXX from Cascade Designs, Inc. has now shipped." So I guess they either fixed it or are replacing it. I will know next week when it gets here. Stay Tuned….

I will be very surprised if you are not soon sporting a brand new shelter. Cascade's warrantee and customer service is one of the best in the business.

A brand new tent showed up today. I wondered what tent they would substitute for my Fling if replacing it. What they sent was in a bag labelled Hubba Hubba, and the poles did seem to be for a Hubba Hubba, but sadly the tent itself seems to be a three person tent and the poles don't fit. I didn't bother to check whether the fly matched the poles or the tent. I called Cascade Designs Consumer Support and they said to email some pictures. I did that and am now waiting to hear back. So they are trying to do a good job by giving me a new replacement, but somehow the tent and poles do not even come close to matching. I measured the tent floor at 82" x 68" so it is about 18" wider than the hubba hubba. Kind of a weird mistake, but I am sure they will send me another new tent or otherwise make it right. I will be out shipping costs for the return if they have me send it all back (twice unless they offer to send a shipping label this time), but I'll be happy as long as they get it straightened out since it was a judgement call whether it should have been covered or not. Despite the hiccup I am delighted that they are replacing the tent.

It looks like they sent hubba hubba poles and fly with a mutha hubba tent body the first time. I just got email confirmation that they shipped out a new hubba hubba tent body. So, there was a little confusion, but they are making every effort to make it right. All in all, I am very pleased.

They took really good care of me. There was a miscue, but they made it good. I figure that it was iffy whether I deserved a replacement given that the tent was nearing what they consider a normal lifespan, so I am delighted.