REI Flash air mattress problem

It is kind of frustrating that REI went from their old level of customer service to this. The flash is a pretty new pad. It can't be more than a year or two old. They used to give you a new pad if you got a hole, now that won't even give you a spare part?

I agree there was a problem with the small minority of people who truly abused their return policy but it seems like they could have tried a more scaled back change in policy.

Exped made that pad for REI and the valves are the same. Contact them and see if they'll mail you the valve flapper thingy.

Has the flapper valve actually disappeared, or has it just come loose and wandered into the mattress somewhere? If the latter, you should be able, with a great deal of patience, to work it back into position.

AFter cleaning and putting it to a light I was able to locate the flapper device that keeps the air in the mattress. I was able to extract it and put it back and it has worked fine now on two attempts. Works like before with no sign of leakage.

Thanks for suggesting to look inside.

I had done so on the trail and thought it was in there, but was unable to fix it.
I didn't want to damage the mattress any more since I was still needing to sleep on it and I was able to almost adequately fill it with enough air.

Thanks