Exped recently replaced a UL LW Down Mat. They asked me to destroy the one I have. It's got s busted baffle. It's an awesome product. Any thoughts?
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Exped Down Mat with a busted baffle
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My thought ? I've read about exactly that quite a lot in recent years.
my first synmat had one of those and they told me it was a bad lot – i sent them a photo, they sent me a brand new pad and asked me to destroy the old one. Great customer service.
My worry is then that there must be lot of bad lots if I read all those stories.
the only time i heard those stories was one of those first batches that came through. I actually haven't heard anything since, and honestly I've put my mats through the ringer with very little to show for it.
Could be. I heard quite a lot of those stories but don't remember if all could be bought around the same date. And oh, we have a downmat with delamination ourself so not only from hearsay.
OK, they replaced the busted one. Good customer support.
I wouldn't destroy the busted one. I would keep the fabric, the valves and the down as 'spare parts'.
Cheers
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