Topic

MH Warranty

  • This topic is empty.
Viewing 2 posts - 1 through 2 (of 2 total)
James holden BPL Member
PostedFeb 12, 2015 at 10:04 am

a few years ago i bought one of my climbing partners a MH rain jacket as a gift

after a few years of moderate use she told me that it was delaminating …. so i shipped it off the MH for her

MH said "delamination? … no problem should be covered" …. theyre shipping a new one out this week, the latest equivalent version

no questions asked, and no receipt needed

turn around is around 2 weeks from the time they received it

pretty good service

delamination is probably the most common "gear problem" most folks will face sooner or latter … and when a jacket is delaminating, its gone … make sure you get that rain jacket from someone with a good warranty

;)

Brian Johns BPL Member
PostedFeb 12, 2015 at 11:52 am

Glad to hear they are keeping it up post-Columbia Sportswear ownership. I had a single walled tent that ripped near the floor (some perimeter netting). I loved the design, but MH talked me into their latest double wall two-man at the time. It was 3 lbs. and a couple of oz. A great tent I still have and use for car camping or as a loaner. They upgraded me for free, no questions asked and it took about a week. I don't think I even sent them the stakes or poles, just the torn tent. Carlos and Tim worked their back then and boy were they on top of the service game.

Viewing 2 posts - 1 through 2 (of 2 total)
Loading...