custom Lite Trail cook Kit
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Dan sorry the pot with the handles didn’t work out. The problem is on the 550ml pot the style of handles comes to far down the side of the pot. It would be amazing if the 550ml pot would also come with handles like the 600ml pot that Toaks sells. If your not familiar with the 600ml handles the picture below should give you an idea. I will buy the 600 and send it to you for testing if you put a ring on it for me.
Ian, refund has been completed. I waited 24 hours, that’s fair. Ya snooze, ya lose ;-)
and
done. Don’t forget…..I said I was sorry.
Dan,
PayPal is showing that they are processing the refund. Now all I have to do is wait for an unknown number of days for them to actually credit my PayPal account, and then a few more days after that for them to process the transfer back to my bank account. Edit, I stand corrected. Looks like PayPal canceled the transaction so the money is in my bank.Edit, corrected again. It does indeed appear that PayPal is sitting on the money so once again, no kit and no cash. Thanks again Dan. This won’t be soon forgotten.I was going to walk away from all this but you just had to take a parting shot.
Here’s the issue. I have zero problems waiting for a product. I received Level III AR500 plates this week that I ordered in November. I routinely wait several weeks for cottage industry backpacking gear from companies that post their wait times and communicate at appropriate intervals throughout the transaction.
Here’s why this situation is different from the rest, why I will never do business with you again, and why I will direct people to any other company in the world than yours when they are looking for lightweight stoves and pots.
You sent me a link for a kit with the understanding that it was complete and ready to go, and then moved the goal posts without communicating with me that you were going to sell it to someone else. I get that $%!+ happens and people have family emergencies, but none of that was the case here. 100% of this was well within your control and you opted for radio silence instead of telling me that the active link you sent me no longer was for a kit you had in your possession.
So for me, I “snoozed” so I lost out on an opportunity to buy an upgraded windscreen for a functioning system I already own and for which there are perfectly acceptable alternatives on the market for. You on the other hand have not only lost my trust, but have lost a customer.
I’m sure your business, hobby, or whatever this is to you will be fine without me, but this is assuming you don’t behave like this with other customers. This is one data point that others will find when they research your company here at BPL. Assuming no other repeats are posted here, then this thread and my remarks will disappear into the ether. Continue to behave like you’re doing your customers a favor by taking their money, and you won’t last much longer.
FWIW, the “snoozing” you claim I was doing was me working at my job. I don’t work a 9-5 job. My shift’s start time is typically adjusted once to a few times per week and it’s not uncommon for me to start at 3am on Monday and then 10am on Wednesday. Some days I work an eight hour shift. Others I work a double+.
Again, all of this could have been avoided with a simple “I sold the kit to Bob and it’s no longer available.” I’m not mad and I’m done with all this and with you.
Edit to add: Also, had you offered something resembling a sincere apology and we wouldn’t be having this conversation right now. The fact that the underlying tone of your messages was little more than “sucks to be you” and “snooze you lose” speaks volumes about the little respect you have for those you do business with and the importance (lack of) you place on your reputation. Your communication skills as a business owner need much improvement.
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