BPL Support Issues

[Bob Gross]

Good Grief!

Around May, I filed a support issue with BPL, and this was assigned to Sam Haraldson. No action. Each month after that, I asked for an update. No action.

Now it is late October. No action yet. I asked for an update, and RJ reported that there had been a corruption of the support database, so he claims to have no record of the support issue and there is no record of my update inquiries.

I suggested that he goes to the backup files to restore things. He reports that there is no backup.

Now, that worries me. All along, I had been thinking that BPL was a commercial outfit that was professionally run. Now I don't know what to think. Oh, well, it was a good run while it lasted.

–B.G.–

[Ken Thompson]

At least you're getting your monies worth.

"All along, I had been thinking that BPL was a commercial outfit that was professionally run."

Have you been wrong.

But help is around the corner.

http://www.backpackinglight.com/cgi-bin/backpackinglight/contact.html

[Bob Gross]

Ken, I'm past that. RJ is the point man now.

It must be snowing in Bozeman.

–B.G.–

[Ken Thompson]

Past what?

Try the link and see what you get. Someone has to go first. Tag. you're it.

[Bob Gross]

Ken, as I said, I'm way past that. I've been to the support portal thingy. It kept trying to assign me some new support number and then ask where it hurts. That means that every bit of my dialog with them since May is gone up in smoke. That's not what is so surprising. What surprises me is the lack of backup files. Geez, this is the 21st century. I've had backup files for just about anything I've done for the last 15-20 years or so, at least for everything that I put on the air.

And then you ask me why I don't want to pour money down a rathole!

–B.G.–

[Ken Thompson]

Well the link is for the brand new as of tomorrow support system. Have you seen this?

Dear BackpackingLight.com Newsletter Subscriber,

We have upgraded our customer support system.

The old system was archaic, self-service was nonexistent, and issue management efficiency and tracking was complicated.

Of all the areas we've been wanting to improve in, customer service remains at the top of our priority list, and unfortunately, our old technology was becoming a severe limiter to our ability to serve our customers well.

Please visit this page, to access the new system:

http://www.backpackinglight.com/cgi-bin/backpackinglight/contact.html

Best Regards,
Ryan Jordan
Founder and Publisher
Backpacking Light

"And then you ask me why I don't want to pour money down a rathole!" Link please.

[Bob Gross]

http://www.backpackinglight.com/cgi-bin/backpackinglight/forums/thread_display.html?forum_thread_id=83372&skip_to_post=710376#710376

That was what I referred to.

–B.G.–

[Ken Thompson]

That was Tom, not me. I only question your relentless postings.

I'll go one more if you will.

[Bob Gross]

When I tried to enter the BPL support desk:

There is a problem with this website's security certificate.

Enough said.

–B.G.–

[Ken Thompson]

I hope your problems can be resolved.

[Author]

Posts