With all the negative reviews of customer service at sites I'd like to post a good one. Hikelight.com (with whom I have no affiliation with) honestly surprised me in a great way. I am among the many on this forum who had a peak elite AC go flat on me. I purchased mine in May.
Their site says "If you are not satisfied, just return the item within 30 days for a full refund. If any product fails under normal conditions due to workmanship, we will repair it, replace it, or refund your money. You must be satisfied. It's as simple as that. "
It is now October but I emailed Steve "I received my pad but have a big problem with it. It deflated the first night I used it and also the second, at which point I just flat stopped using it. I'd like to return this piece of faulty gear." His response was "No problem. Just send it back. It would be good if you have the receipt or at least the approximate date you bought it. Would you like a refund or another pad? We haven't had any problems with them deflating. Yours is the first.
Steve"
I expected a) that it had been too long for him to accept a refund. b) that he had the choice to just replace or fix my pad, and would choose to because it must be cheaper for him. c) give me the old tech support line to use the repair kit on it, and send me a pdf idiots guide. d) "well why didn't you use a ground cloth"
Instead I got a courteous and understanding reply that was very generous, prompt, and didn't make me feel like it was my mistake. Woohoo. Go hikelight.com. I'd gladly spend a few more bucks to have that kind of customer service in the future
