The Terrible Customer Service of this site

[Paul Doran]

I am a lifetime member and I am currently experiencing the following significant frustrations: 1. I have been unsubscribed from the newsletter and I keep getting it. 2. When I open a support ticket as soon as I get half a response it seems to (automatically?) close so I have to open a new one all the time. Please can someone look into these two massive operational errors?

[Roger Caffin]

It may be a bit hard to get a reply from Customer Support when you do not have a PM address set up for the reply. Just a thought. Cheers Roger Caffin

[Dave G]

You patently have his email address, Perhaps that should be made the default route for support? Dave

[Cayenne Redmonk]

This, despite the name, is not a forum where BPL provides support. This is for users to help users navigate the quirks of an aging site. As an MLIFE member, your tickets get the highest priority and you will probably get a faster reply submitting tickets. There is also the strategic planning forum, You might raise the issue there too. Fixing issues like this could make the new BPL site better. support at backpacking light

[Paul Doran]

I am writing in this forum as Im not getting any decent support and these are MAJOR flaws in a commercially run site. I want to apply some democratic pressure and also ensure that my feedback is seen!

[Billy Ray]

Didn't you know… once you pay up for a lifetime membership you will be at the BOTTOM of the service response pile… they no longer have anything to gain from you… billy

[Ken Thompson]

[email protected] Edit: read Roger's post below.

[Roger Caffin]

> You patently have his email address, Perhaps that should be made the default route > for support? I do? I am puzzled by your logic. I posted here because there is no PM adress set up. Cheers

[Roger Caffin]

Hi Ken > [email protected] > I'd try Eric first. I wouldn't. First, Eric was doing the article editing, nothing to do with customer support. Second, Eric left some time ago. Cheers

[Ken Thompson]

So much for that then. Too bad. He actually got things done.

[Ken Thompson]

You patently have his email address, Perhaps that should be made the default route > for support? I do? Yes somewhere as he gets the newsletter.

[Ken Thompson]

Are you aware that your e mail address and preference for the newsletter are in 2 places? Check both Your Account and My Forum Profile entries from the drop menu in the upper right of your screen. Hope that helps.

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