Roger,
That HARDLY sounds like the fault of the technology. It’s what happens when you put an improperly trained person, incapable of thinking for themselves, in charge of your 000 calls.
Sure, blame the young school boy. Suppose the situation were similar, but happened in an american mountain town, and instead of lost/dehydration the boy had suffered a mountain lion attack and was unable to self evac.
Accidents and crazy stuff happens. However, I hope that Australian 000 call center went through some SERIOUS re-training and fired that operator.