- Jan 6, 2018 at 5:28 pm #3511070
Yes you are correct we are updating our site so while we are doing that its down for maintenance. I wish people listen to the whole story. In requards to our quality our reviews for our products speak for them selves. I can post screen shoot of reviews for our products over the last few months. We have a company that is well respected in the industry thats doing the shell of our quilts, for you to say that its not good quality then its a slap in their face as well. ( OUT OF RESPECT FOR THE COMPANY I WANT MAKE THE COMPANY KNOW) All I CAN do is to continue to make things better for you the customer, to improve on things that need to be improved on. If their is any one that has any issues ,concerns, or suggestions feel free to reach out to us via email at firstname.lastname@example.org. Thank you!Jan 6, 2018 at 5:37 pm #3511072
todd harperBPL Member
@funnymoLocale: Sunshine State
Shane S: “I wish people listen to the whole story.”
Uhhhhhh….yeah. The whole story. A repeating pattern, with recent instances.Jan 6, 2018 at 5:52 pm #3511074
Here is 3 reviews that are recent. By the reviews listed here you can see that we are sending out quality gear and its being sent out on time. If their is any one that has any issues ,concerns, or suggestions feel free to reach out to us via email at email@example.com. Thank you!Jan 6, 2018 at 6:03 pm #3511075
Nathan MeyersonBPL Member
Dang.Jan 6, 2018 at 6:06 pm #3511076
Do what Nathan Meyerson?Jan 6, 2018 at 6:12 pm #3511077
Shawn BBPL Member
I doubt that any company who is well respected would be making quilt shells for you on the chance that there good name would be associated with Wolf Mountain Gear. If I’m wrong I don’t see why they would mind you stating who they are.Jan 6, 2018 at 6:20 pm #3511079
Whats improntant is stating the facts and thats why i choose to take a screen shoot of the most recent reviews that on our website to show what others are saying about our products. I will not quilt making backpacking gear, rather i will learn from those that are saying things to make it better for the next customer. If we aren’t shipping products as people are claiming then why did i pay my UPS Bill yesterday for over 2200.00. I would just love to get past the drama and make quality and afforadable gear. Yes I have made mistakes but we have learned from them and our hope is that people will see that and give us a chance. In life we all have made mistakes but what we do about the mistakes is what defines us as a person samething in business. If their is any one that has any issues ,concerns, or suggestions feel free to reach out to us via email at firstname.lastname@example.org. Thank you!Jan 6, 2018 at 6:29 pm #3511080
Nathan MeyersonBPL Member
Hi Shane, here’s my unsolicited advice as a cottage gear builder, someone who has worked in the service industry for a long time and a long time contributor to this community.
Stop taking orders until you have made every single customer you wronged via WHATEVER circumstances an amends.
We’re hearing again and again that you haven’t.
Stop making excuses.
Stop trying to defend yourself with broken logic and horrible grammar.
Be humbled, take a step back.
If you’re going to continue to blunder along this path without understanding that you’ve done wrong, you will crash and burn.
Best of luck.Jan 6, 2018 at 8:13 pm #3511086
Jeff WBPL Member
“Whats improntant is stating the facts”
Fact 1. I ordered an under quilt in mid November.
Fact 2. It hadn’t arrived by December 4 so you said you remade it and it left on the 5th.
Fact 3. After asking you for tracking info for weeks I finally get a response on the 27th. You said you just got back in the office but now you claim you were still on vacation. Your response was “I’ll look into it”. I guess you still are.
Fact 4. I got a number from UPS customer service for the replacement quilt. It shows it as having never shipped.
Fact 5. I asked for refund. No response.
I can produce plenty of “screen shoots” of people your ripped off and then went radio silent on. 3 or so recent reviews cant erase the plenty of others including myself that have been robbed and ignored.Jan 6, 2018 at 8:16 pm #3511087
Ken T.BPL Member
Online reviews by persons unknown, worthless.Jan 6, 2018 at 8:23 pm #3511088
We are very sorry for your opinion about us! What can I do to change your opinion and review about us. They were paid customers that choose to give us a chance. Ken Im sorry that you feel that way, what can i do to change your opinion about us? If anyone has any issues, concerns, or suggestions please feel free to contact us via email at email@example.com. Thank youJan 6, 2018 at 9:21 pm #3511092
Kevin BBPL Member
@newmexikevLocale: Western New Mexico, USA
Okay, I’ll ask it…….. does Bear Paw Wilderness Design sew your quilt shells?
Although wolf mountains story is starting to make BPWD look good, who would of thought;)Jan 6, 2018 at 9:31 pm #3511094
Ken T.BPL Member
This thread has been very educational for both sides.
Any review made by a person who I have no idea what their expectations, knowledge, relationship, actual usage, etc. I don’t pay attention to. Why would I?Everyone has an opinion. Even crazy people.
Nathan gives good advice. Take it, back away from the keyboard and just concentrate on putting out the fires from people who have given you money. The forums can wait and will correct themselves if you act accordingly.
Best of luck.Jan 6, 2018 at 9:36 pm #3511095
No sir its not them…….. Im very sorry from the bottom of my heart for how things happened, the lack of communication and other areas where i made mistakes. I would love the chance to make things right. If you have any concerns, issues, or suggestions, PLEASE send me a email at firstname.lastname@example.org and i will personally take the neccessary steps to make sure that you are 100% happy with us and our products. Thank You!Jan 6, 2018 at 9:43 pm #3511096
Jeff WBPL Member
Full refund as I have already stated in my last email. I have no need of any of your products at this point. I ordered a quilt from Dutch. It’ll be here Tuesday.Jan 7, 2018 at 10:45 pm #3511224
LOL…he posts an image of 3 people who have nice things to say about him? Would that be the people he gave free gear to, to review his products? Or the friends/family of his girlfriend? For the record, here is a screenshot, taken just now, of how many people gave him 1 star, vs. the 5 star reviews (several of which I know for a fact are fake, and are friends/family).
The lies this man has told are very well known. He has owed me money since July, and in preparing for the lawsuit I intend to file, I have been in personal contact with over 20 people, who say that he owes them product/money, dating back several months. There are several people who have filed complaints against him, with both the Maryland and Pennsylvania State Attorney Generals offices, (since he has now used 4 different addresses in 2 states). Order from him at your own risk, but he has been kicked off of several forums/boards, for his dishonesty, and has even screwed over other gear manufacturers. Do your research.
Oh…and Shane/Shannon/Wolf Mtn Gear – we are not going away. We are going to continue to be vocal about what you have done to us.
Jan 7, 2018 at 11:35 pm #3511232
- This reply was modified 5 months, 2 weeks ago by Kathy H. Reason: Added additional sentence to reflect that the people he screwed over are not going away
Regarding his “site down for maintenance” repeated times – I am a web developer, and very familiar with BigCommerce, (the shopping cart/website application he uses).
There is absolutely no reason to take down a full site and place it in maintenance mode. No real store does that. Any product or category can be “unpublished” in a single click, and any change can easily be made to the store without putting it in maintenance mode.
But….you might have to take down your site while you find another payment provider, (he has gone through 2 I know of) because of all the fraud charges/chargebacks.Jan 8, 2018 at 12:37 am #3511241
I see Shane/Shannon/Wolf Mtn Gear has once again reported my posts. Although I have previously provided proof of my claims, anyone who is interested, (and in particular the admins) are free to contact me, and I am happy to provide plenty of proof.Jan 17, 2018 at 11:09 pm #3512977
How about my side of the story Shannon? I notice you keep changing yours!
You’ve now decided that i don’t qualify for a refund because my quilt is not returnable. So why did you accept the return and promise me a refund? Aside from the fact that you promised me a refund in many emails, the fact is that my “custom” quilt wasn’t actually made to the agreed upon size specs.
You sir, are shady and dishonest. You should be ashamed to call yourself Christian.
I might never see my money again, but I will make damned certain no one falls for your scams again.Jan 21, 2018 at 12:08 am #3513456
Anthony MBPL Member
What happened to the quilt shell I paid for that you posted and messaged me on Jan 5th saying it was picked up for shipment? You know the one that you promised to send after your holiday vacation. You will not provide me a tracking number, a package has not arrived, you refuse to refund my money, and you will not respond to my messages.
Looks to me like you are still a liar and a thief.
I apologize to the great BPL community for the ongoing drama on this postJan 21, 2018 at 8:08 pm #3513576
You have nothing to apologize for Anthony. You didn’t create the drama, Shannon did (and continues to do so) by bilking people out of their money.Jan 22, 2018 at 9:05 am #3513663
Anthony – you have nothing to apologize for. There is a long list of people this guy has scammed. As an fyi – many people are filing complaints with the Pennsylvania and Maryland State Attorney General’s office, (since he has now used 5 different addresses, in 2 states). Most likely, your best bet on getting a refund of your money.Jan 25, 2018 at 2:53 am #3514317
And please file a complaint with the FTC. Shannon is committing wire fraud across state lines. FTC can’t get you a refund, but if enough people file complaints, they will have to investigate the fraud.
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