Home › Forums › Administration & Support › Website: Bug Reports, Feature Requests, Known Issues, and Changelog › BUG REPORT: "Forum Profile" access issues w/multiple usernames
- Dec 28, 2015 at 10:20 am #3372822
Is anyone else still having trouble getting into “Forum Profile”?
I click on “My BPL” on the top of the page, then when I click on “Forum Profile”, I get a “Page not found” error 404.
I submitted a help ticket 30 days ago and exchanged a few messages with Regan, but has not been resolved yet. Fails on Firefox, IE, and Chrome.
ThanksDec 28, 2015 at 10:46 am #3372826Greg MihalikBPL Member
Works for me.
My banner looks like –
Yours look similar?
(I assume you were logged in ?)Dec 28, 2015 at 11:02 am #3372828
Thanks for checking. Yes, mine banner looks like that and I’m logged in as mcochran77.
I think I see the problem. My user name in my first post shows up as mcochran-2, however my log in user name that I have used for the past 6 years is mcochran77.
mcochran-2 does not have any of my old posts or messages so I will submit another help ticket to sort this out.
thanksJan 30, 2016 at 11:40 am #3379082John KaysBPL Member
@johnkaysLocale: Southern California
Did you ever find a fix for access to forum profile? The help desk is working on it for me but it has been unable to find a fix for it thus far. Regan Miles has expressed almost the same level of frustration I have felt. I temporarily had access a few days ago by going thru the back door from a forum post but that has now disappeared as well.
Thanks, JohnJan 30, 2016 at 9:02 pm #3379153
It sounds like we both have the same problem. I think my problem was caused because I had 2 accounts with the same email and the new web site data base could not handle it. Regan has tried a number of things to fix it, but still no resolution. The worst part is It looks like I’ll be losing all of my posts under user name mcochran77.
Good luckJan 30, 2016 at 9:09 pm #3379154Simon KentonBPL Member
I had to change my username from my original username to my “new” username that BPL assigned to me, in my forum profile. To access your forum profile (without clicking on the top banner) click on your name in a post, like the post in this thread. That should give you the option to edit your current user name. I think you just want to make sure that your login coincides with whatever follows @ under your name when you post. Let me know if that works.
Edit – my post confuses me when I read it, so here is a step by step:
- Click on your name in a post (any forum post will do)
- You should be redirected to your new forum profile.Click on “Settings”, located underneath your avatar.
- Click “Change Username” underneath settings
- Make sure your change your username to what appears after the @ symbol in your posts. The @ symbol is found underneath the italicized text “participant”
- After you’ve change it to the “new” BPL given username, you can change it back to your orignal username (or anything else)
That’s how it worked for me, good luckJan 30, 2016 at 9:28 pm #3379156
Thanks for the suggestion. I tried it and it worked, so now I can login with <span class=”profile-data”>mcochran-2 and see my “Forum Profile”</span>. However, my forum posts under <span class=”profile-data”>mcochran77 are not associated with mcochran-2. I’ll see if </span>Regan Miles can recover my old posts.Mar 13, 2016 at 9:11 am #3388779KathleenBPL Member
Keep getting 404 error screen when trying to edit forum profile. subscribed again yesterday after lapsed subscription. Have tried editing profile several times and cannot get in.Mar 13, 2016 at 11:11 am #3388810Simon KentonBPL Member
Check my post in this thread:Dec 9, 2017 at 4:49 am #3506473
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