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Hermit’s Hut and Western Mountaineering are the BEST!
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Home › Forums › Gear Forums › Gear (General) › Hermit’s Hut and Western Mountaineering are the BEST!
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Oct 28, 2011 at 5:52 pm #1281258
It is nice to be able to post something good about a company or two!
After doing tons of research here on BPL (and elsewhere), I bought a pair of Western Mountaineering Flash Pants from Hermit's Hut in Redding, California. When the pants arrived, they were inventory tagged as size "large" (what I ordered) but they were really size "medium" — too small.
I called Hermit's Hut and spoke to Clarence. I explained what happened and that I was headed out on a trip and needed a replacement pair of pants ASAP. Clarence walked me through the entire process and got Western Mountaineering to ship me a replacement pair of the correct size via overnight delivery.
The pants arrived, the trip was saved, and all is well.
Both companies did a great job and I would not hesitate to recommend them!
(Edited for spelling)
Oct 28, 2011 at 6:03 pm #1796164I agree. I have dealt with both also. And Hermit's Hut is just a funky little store in a strip mall, in Redding. World class service just the same.
Oct 28, 2011 at 6:23 pm #1796171Great !
Don't forget to tell us about the pants once you have used them.
(I like them…)
FrancoOct 28, 2011 at 7:10 pm #1796195I "NEEED" those WM Flash pants to go with my EB down sweater so I can extend the range of my WM Megalite 30 F. bag. They are calling to me… "Eric, you know you need me…"
I was going to buy Cabela's down pants but they are too heavy and too thin.
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