Feb 7, 2010 at 11:02 pm #1254983
Jut clicked over to MontBell's N. America website and got this. Can someone translate?Feb 7, 2010 at 11:08 pm #1571028
Seems like the site has been shut down since 1/29/2010. Something about 'malware' or hacking or stealing data since 11/2009 — and the company has hired third party investigators. Bizzare that any website can be shut down for that long! Anyway, hopefully someone who can read Japanese will provide a translation…Feb 7, 2010 at 11:32 pm #1571032
@cbertLocale: N. California
possible credit card info stolen, so site closed during investigation, etc.Feb 8, 2010 at 5:37 am #1571057
Just read the Japanese explanation. It seems that someone who made an online order with Mont Bell had all their personal information stolen (identity theft) and so Mont Bell has closed down the site for an investigation. There is profuse and serious apology to the (Japanese) customers, and they offer a hotline to answer questions, while promising to keep (Japanese) customers abreast of what is happening.
Edit: I have removed all comments about my feelings toward the Montbell announcement… I wasn't thinking when I wrote them and feel I am responsible for the direction this thread has taken. It was not my intent to start an "anti-Japan" thread. I have strong feelings (positive and negative) about Japan and those were born out of 40 years of direct experience with Japan, but that cannot be simply translated into a forum thread. Saying anything more would be unfair and inflammatory. So I hope you can forgive my indiscretion.Feb 8, 2010 at 7:30 am #1571074
I was wondering when Montbell's site issues would show up on here. Thanks for the translation Miguel.
I don't know how long it takes to put up a website like Montbell's, but even if it were hacked, it seems that a solution would have been reached by now, and their site up and running.Feb 8, 2010 at 7:42 am #1571080
Just for fun, I politely sent an email to email@example.com to ask if they could put up an explanation in English. We'll see if I get a response.
Does this count as passive aggressive behavior?? ; )Feb 8, 2010 at 8:44 am #1571105
MontBell changed the address of the above note from their home page to a maintenance page. I updated my link above and the message is now showing again.
Edited out. No longer relevant.Feb 8, 2010 at 10:44 am #1571157
Still curious about MontBell…Feb 8, 2010 at 4:21 pm #1571319
Edit: I have removed all comments about how I feel about the Montbell site. They were inappropriate here.
I suspect Montbell is trying to make sure everything is safe and ready for consumer trust before they allow the site to go back online.Feb 8, 2010 at 6:44 pm #1571399
Now Montbell's site doesn't even open. "Safari can't open the page."Feb 8, 2010 at 8:40 pm #1571431
Elena LeeBPL Member
@lenchik101Locale: Pacific Northwest (USA)
I'm really sorry to see these reactions because it's hard to believe for someone, who has personally experienced the level of Montbell's cs, that this represents the real "montbell experience". chill out people. if i had to project the whole idea of "american" based on my limited knowledge of this culture (thru a website!!!), i would end up a hater.
i emailed montbell once about the availability of a version of their parka in us market. not only they promptly replied to my emails, but also said they would bring the product i'm interested in directly from japan on one of their personnel's business trips , just for me. they gave absolutely TOP NOTCH customer service throughout the whole experience i felt i was treated like a queen. Expect that from North face, or Patagonia! even REI doesn't come close in how personal those guys were about me and satisfying me as customer. they show cottage industry attitude while remaining a big manufacturer, that's something to notice.Feb 8, 2010 at 8:51 pm #1571433
this thread is in the Gear forum. it's about gear.Feb 8, 2010 at 10:32 pm #1571454
Tom CaldwellBPL Member
I'm really anxious to see the 2010 lineup. I understand that they are offering a stretchy QUILT that weighs about 14 oz.Feb 8, 2010 at 10:37 pm #1571460
14oz? That's nice at *any* rating.Feb 8, 2010 at 11:01 pm #1571472
[Edited out] …Now back to MontBell. It still boggles the mind just how long they have taken down their website!! I really do what to see their 2010 line up.Feb 9, 2010 at 1:25 am #1571493
Arapiles .BPL Member
Just a thought – there may not be many people at Mont Bell's head office with native English.
But it is a bit surprising that the US franchise hasn't contributed something.Feb 9, 2010 at 5:38 am #1571516
Im in Korea right now. Been here for a month and will be for another year or so. I've found all the Koreans I have encountered to be very nice, helpful, and kind people. All countries have a bit nationalism. some more than others. you can find it anywhere if you are looking for it.
Concerning Montbell, I think we should really be reflecting on how sad it is we can't check their website for all their great gear. My personal anguish has been multiplied because shortly before my first payday, the shop that sells Montbell that I passed EVERY DAY on the way to work was closed for renovations. This was eerily close to the day of the website closing shop. Now I have to walk 10 minutes out of the way to oggle the wares of Montbell at a pricier store. Can we hold an online candle light vigil for the safe return of Montbell to the web? Maybe another for the safe return of the train station Montbell provider?Feb 9, 2010 at 7:43 am #1571546
"But it is a bit surprising that the US franchise hasn't contributed something."
Yeah, especially considering that the website in question is the US franchise's website — and not the parent company's in Japan!Feb 9, 2010 at 7:45 am #1571548
I feel for you!
Are there any Korean gear brands and sites worthy of a BPL look? In the old days, the only electronics worth looking into were Japanese; but now, we've got LG, Samsung, etc. Maybe gear too? :)Feb 9, 2010 at 12:34 pm #1571694
@rcaffinLocale: Wollemi & Kosciusko NPs, Europe
After some hesitation, I have gone through this thread and edited it down just to the issue of the MontBell web site being off the air. Some of the comments were getting into a tone I would prefer to keep off the Forum, especially after one or two other flame wars recently. I have also asked for the thread to be moved into Chaff.
Sorry about the deletes, but let's all focus on gear and backpacking!
Online Community Monitor
Backpacking LightFeb 9, 2010 at 12:35 pm #1571695
@rcaffinLocale: Wollemi & Kosciusko NPs, Europe
Yes, you could start by looking at the large range of gear from http://www.Kovea.com . Good stoves.
CheersFeb 9, 2010 at 12:43 pm #1571700
Anyone know more about this headlamp?
32 grams, 20 hour run time. Brightness? Throw distance?Feb 9, 2010 at 12:44 pm #1571702
"I have also asked for the thread to be moved into Chaff."
What? You have to ask? So your holy water ain't powerful enough? :)
Thanks for the tip on Kovea. I'll take a look. I've always wondered why we hear nothing about Korean gear; after all, it seems like most all of our quality tent poles come from there –like DAC and Yunan!Feb 9, 2010 at 3:01 pm #1571748
I'll take a look. I've always wondered why we hear nothing about Korean gear
It is strange, isn't it? So much of what they make seems to be overshadowed by Japan. I guess the boom that Japan went through between the 70's and 90's has left a big bright spot in the eye of the world and the Koreans have a lot of work cut out for them to make it into the spotlight. In a way it is good, though. It has forced them to do as well or better than Japan in manufacturing a lot of products. Here in Japan customers, until recently, just wouldn't buy Korean, especially cars, even though the quality was evident. Customers had to be given special incentives to even consider buying Korean products. Recently, with the downturn in the economy and the far cheaper prices of Korean goods there is a growing trend toward buying Korean.
For me, having used Montbell gear (lots of it!) since 1977 it is quite amazing to see the company grow into a worldwide brand that even Americans actively seek out as some of the highest quality outdoor gear available. I can't think of any other Japanese outdoor gear manufacturer that has done this at such a grand scale. There are Snow Peak and Evernew, but they just don't compare to Montbell. I think Finetrack, the company that makes the interesting layering system that I've been writing about in another thread, is going to develop big time… already nearly every outdoor store in Tokyo is selling their clothes… and very interesting stuff it is!Feb 9, 2010 at 4:39 pm #1571781
The Korean gear makers target a group that has very particular an rarely changing needs. Koreans love to buy hiking gear, but they also have a strong desire for their gear to match others. The performance of gear takes a back seat to style and conveying the ability of the wearer. This usually results in heavy and over-engineered gear.
Their national park system also forbids tents and tarps. People must stay in huts, which provide all bedding and cooking needed. Having looked in 10-15 gear shops here, the focus is definitely clothing.
A typical Korean day hiker will wear full gore-tex boots, long black stretch pants, a pink, blue or green top, long sleeve, and napoleon pocket. They will also have a walking cane and large visor or full brimmed cap. 15-20L bag weighing 2kg. Gore-tex labels should be prominently displayed. It doesn't really match what other countries wear.
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