Aug 28, 2013 at 8:41 am #1307048
Paid for an item on August 12th.
Was told by the seller that he would ship on August 13.
Still no item on August 20, so contacted seller asking for a tracking #.
Seller replied on August 21 – STILL had not shipped, but would do so ASAP.
That was the last contact I've had with the seller.
It's only $25, but at this point it's the principle of the thing. I've bought and sold many items over the past year or two, and this is the first and only problem I've ever had.
I initiated the PayPal "resolution" – maybe he'll respond to them – requesting a refund.
We'll see how that goes.Aug 28, 2013 at 9:03 am #2019430
@lugeeLocale: Southern California
Given you have a good case, PayPal tends to side with the buyer. The seller will have a chance to dispute the claim. If the seller doesn't, you get your money back immediately. if the seller does, it may take a month or so before the money shows up in your account. I had two rounds of disputes and claims before PayPal returned my cash.
The more proof you have the better.Aug 28, 2013 at 9:32 am #2019449
I've kept copies of all pms/emails back and forth, and the original "for sale" thread is still here, so we'll see how it goes.Aug 28, 2013 at 10:04 am #2019468
@fortran42Locale: Western North Carolina
I've had 3 such instances (on Ebay purchases)and they ruled in my favor on all of them. It is a hassle but well worth the effort. Documentation is important. Again, before sullying someone's reputation try to resolve it peaceably but please alert the community here if youn have a true "scammer".
CheersAug 28, 2013 at 10:41 am #2019485
…of why I won't ever use the "personal/gift" option on PayPal.Aug 28, 2013 at 10:53 am #2019494
If that was someone here on BPL, I'd appreciate knowing who it was.
Trick me once shame on them. Trick me twice, shame on me.
Community resolution is way better that the "third party" resolution.Aug 28, 2013 at 11:03 am #2019498
I won't be shy about it – I'm just giving him a chance to respond and explain himself. His excuse for why a full week had passed without shipping the item yet was that he had "worked a couple double shifts" – at a Siberian saltmine, I presume. Some communication would be key, though at this point I STILL want my $25 no matter his reasoning.Aug 28, 2013 at 11:17 am #2019506
I'd say it's probably time (after two weeks) to not be shy!
If it's the one purchase you have in your post list, it's clear who it is.
One thing I always do if I buy something from someone is first look how many posts they have. In his case, his FS post was his FIRST post on BPL. I never buy from one of those folks!
I hope it all works out for you. I'd be on to Paypal Resolution ASAP!Aug 28, 2013 at 11:28 am #2019513
But I figured for such a small purchase it was worth the one-time risk. Around the same time I did a trade with another BPL member (the stove I owned previously for his cooking pot) and that whole exchange only took a weekend. He got my stove the following Monday, and I got the cookset the same day. No snags, no miscommunications – quick, simple, and painless, as it should be.
I've been "the new guy" before, and still am here, for the most part. Someone had to trust me the first time I bought or sold an item, so I'm hoping there's a logical explanation.Aug 28, 2013 at 12:02 pm #2019533
@hipassLocale: Los Angeles
I thought that i heard paypal is just as vigorous with refunds on the gift option.
In any case they are extremely bias in the buyers favor which is abused by many-kind of like rei return policy.Aug 28, 2013 at 12:22 pm #2019543
Not sure about that, Dave – some forums I frequent actually forbid the use of the "gift" payment option specifically because the buyer has no recourse in case something goes amiss.
As for bias in favor of buyers – I hope that's the case, since a seller can easily provide evidence in his/her favor – tracking #/delivery confirmation for example.
That's all I wanted when I PMed him last week – a tracking number – so I can figure out if the post office/UPS/FedEx is just slow, if the package went to a wrong address, if the package was delivered and swiped off my doorstep, if the package was signed-for at my apartment's office – but I got nothing. No information for a week now.Aug 28, 2013 at 12:22 pm #2019544
Regardless of the circumstances, I feel sellers should be prepared to ship an item in a timely manner. I realize life happens and "timely" is subjective but if you aren't prepared to ship an item within 2 to 3 days of receiving payment, make that clear in your post or wait and sell at another time.Aug 28, 2013 at 12:31 pm #2019548
@hipassLocale: Los Angeles
if the seller has stopped communicating then they lose any credibility.If they are too busy to ship or update you they shouldnt be selling.
Ive experienced pp resolution as both buyer and seller but its been a few years and im sure its changed.
I think the most important thing for a buyer here or on ebay is to see if they are new and if so,dont use the gift option.I dont know what the cap is on pp refunds?Aug 28, 2013 at 12:34 pm #2019550
@jbcLocale: Cascade Mountains
I never buy anything via the gift payment. It is against PayPal's user agreements (on both sides – buyer and seller) and it is dishonest. Now I know that lots of folks who are honest are inclined to 'play the system' but for me, if I am buying from someone I have never met, I want to know they are an honest person all around, asking for a gift payment always makes me shy away.
If the paypal fee is to much for you to absorb, just build it into your selling price.Aug 28, 2013 at 2:01 pm #2019575
Another option if you're not in a hurry, is to pay by USPS money order.Aug 28, 2013 at 2:03 pm #2019576
"if the seller has stopped communicating then they lose any credibility"
I agree. I understand things happen, but once you stop communicating it can be really frustrating. I recently had a situation where I was selling an item and for some reason I now can't find it. I immediately refunded the money and apologized. Although disappointed, I'm sure the buyer was happy to have his money back rather than to have me hold on to it and continue to look for the item without communicating the situation. I still can't find that stupid bear canister. How does something like that disappear anyway?Aug 28, 2013 at 2:07 pm #2019577
If you paid for goods with the 4% fee and the seller cant prove the item was delivered to you via tracking then you will get you $ back as long as you did not send the payment gift.
IE I got burned many years ago, sold a guy a small porsche part on Ebay, just dropped it in a box and sent it snail mail no tracking, and he claimed he never got it. I could not prove he received it so paypal extracted $ out of my account and credited him.Aug 28, 2013 at 2:19 pm #2019580
"I still can't find that stupid bear canister. How does something like that disappear anyway?"
Is there a cliff near your house? We've learned on that other thread that the bears in California have been known to roll them over the rim and see what goodies pop out. But more likely it was an impish Islandic Huldufolk elf that sneaked into your gear closet and moved it while you were asleep. They like to mess with us like this.Aug 28, 2013 at 2:35 pm #2019585
I used that successfully.
The seller cancelled my order than asked via E Mail for me to re-order outside E Bay.
E Bay ruled in my favour and I got the item at the original price.
(it was a Buy Now item)Aug 28, 2013 at 3:14 pm #2019600
@khmcnairLocale: Ottawa, Canada
Have not done this with PayPal, but had a successful ruling in my favour with eBay. Paid for a GMRS radio; it never arrived, despite endless "shipping soon", "out of stock", "back order", type emails. I forwarded all of them to the Resolution Centre and they refunded me, less a few $ Canadian duty/tax. Seems I was not the only one to get ripped off,so I presume eBay went after the seller…
Ken.Aug 28, 2013 at 7:35 pm #2019683
I paid for a "pay" version of file hosting/download from a website. The website also had free, but it was painfully slow. The pay version was supposed to be much much faster with other benefits.
Guess what, the pay version was just as painfully slow as well. Not enough bandwidth.
I requested my money back, they said no.
I contacted paypal, had my money back in 3 hrs.Aug 29, 2013 at 8:56 am #2019797
@davidtaLocale: New York City
I have honestly never had much luck with paypal resolution center and have found their timelines to be onerous and rediculous. I usually give them a chacne first and since I never use my bank account and only use I credit card I then contact the credit card company who has 100% of the time issued a charge back. After the charge back is issued I usually recieve and email from paypal saying that they have reversed their decision and sided with me and will be refunding me the money. This was a huge deal when I bought a fake watch on ebay and paypal nor ebay wanted to hear anything about it, sent proof to my credit card company and everything was magically fixed.Aug 30, 2013 at 12:43 pm #2020215
Received a reply from the Seller, via PayPal:
The Seller apologized (thanks Adam – nothing personal and no grudges, I just didn't want to be both stoveless and cashless – good luck to you) and stated that he would refund my $25. PayPal has the dispute listed as "closed" on its website and in one of their emails to me.
However – I'm still getting emails from PayPal today giving me "tips on how to resolve my dispute" – and no money yet. I realize that it takes a couple of days to go from PayPal to my bank account, but it's not listed as "pending" or anything on the PayPal site.
Those of you who have experience with this stuff – is there significant lag time between resolution and actual payment? Once the Seller agreed to refund the money, does PayPal go ahead and do the transaction, or does the Seller have to do it?
Thanks!Aug 30, 2013 at 12:53 pm #2020221
Well, to answer my own question, I found a "pending" listing, but damn, did I have to go searching for it. lol I had to go to "history", then "more filters", then to "refunds". Why it's just not there on the main "transactions" page I'll never know.
It's listed as "Refund – pending until September 4th". What happens then I do not know. I don't know if that's to give time to the seller to dispute (then why list the dispute as "closed"?) or it's a deadline for the seller to complete the refund, or it's the day upon which PayPal will actually issue the refund.
I'll revisit on 9/4 and let you know how it goes. In the meantime I've ordered a PocketRocket and it should arrive after the Labor Day weekend.Aug 30, 2013 at 1:08 pm #2020231
The "pending" most likely means that there were no funds in his Paypal account so the refund had to come from his bank account–this usually takes a few days. The refund has to clear just like a check clears–the delay is Paypal's–not the refunder's.
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