Feb 27, 2007 at 6:24 pm #1222079
I have been trying to contact Tarptent via email for the last 3 weeks. Has anyone contacted them lately, or is having the same problem as me?Feb 27, 2007 at 7:10 pm #1380337
I've had the same problem. I think Henry recently moved his business to a new city.Feb 27, 2007 at 8:07 pm #1380345
I sent my Tarptent Virga in to have a floor installed about a month ago and haven't heard anything since. Thats pretty unusual. There normal response time is like an hour. But if they are still getting situated in a place I can understand the delay. I just hope my tarptent isn't floating around in limbo!Feb 27, 2007 at 8:16 pm #1380347
@aroth87Locale: Missouri Ozarks
I do remember hearing that Henry was moving to a new facility awhile back, but I don't know when he was planning on being situated again. I don't think Henry would leave you hanging like that if he could help it.
AdamFeb 27, 2007 at 8:29 pm #1380350
I traded emails with Henry.Feb 27, 2007 at 8:42 pm #1380351
Maybe it's my emails that are in limbo?Feb 27, 2007 at 10:16 pm #1380365
@verberLocale: San Francisco Bay Area
Henry / tarptent tends to be extremely responsive. As others have noted Henry has been prepping to move his house and design studio for the last month. A few weeks ago his house was about half boxed up. That's a hard state to be in and still keep on top of everything. I think this is the week that he is moving, but I might be off by a week. To complicate matters, the person who has been helping him with the office is also moving. So things have been a bit crazy. If you haven't heard from him, your mail might have gotten misplaced in the shuffle. It wouldn't hurt to drop him a second message just in case the first got misplaced.
–MarkFeb 28, 2007 at 12:53 am #1380379
Henry is indeed in the middle of transferring the family and business to "slightly" larger premises in Nevada City. Give him some time because this does not happen overnight. The good point is that the weather there might give him some inspiration to design a winter/alpine tent…
Not that Mark's comments needed any validation from me , this was only for the new ones hereFeb 28, 2007 at 1:38 pm #1380463
1,000 apologies for begin AWOL. We moved last week and it was crazy for the weeks prior to the move (and now a week post move). It took several days after arriving to even get communications up and running here–long story involving a large cable conglomerate–and the week-long snow/rain storm here knocked out power a few times. The good news is that the sun is trying to peek out today, there's a foot of snow on the ground, the driveway is plowed, and we're shipping again. I'm working on all the backlogged e-mails/phone calls/repairs/orders etc. and we'll be in much better shape in a few days.
3 weeks 'til Spring!
-HFeb 28, 2007 at 3:56 pm #1380477
Well, that's what I get for stalling on making a date to come over to Redwood City and view the Double Rainbow!!! Now I'll just have to wait till I've paid my money to get one, I guess.Feb 28, 2007 at 5:48 pm #1380490
@greyhoundLocale: Sierra Nevada
Welcome to the mountains! I lived in Nevada City for about a year, it's a great place!Feb 28, 2007 at 6:26 pm #1380494
@verberLocale: San Francisco Bay Area
Deborah.. there are numerous double rainbows in the bay area. I am sure if you ask nicely, someone around the area would be happy to show their's off to you. Of course, it won't be as good as Henry's guided tour. Alas, I will also miss Henry's presence… but he is in a better place now.Feb 28, 2007 at 7:27 pm #1380502
Thanks, Mark. I figured there would be no shortage of them around here if I asked.
OK – who lives closest to San Leandro???? :)
P.S. I am glad to hear that Henry has relocated to such a lovely area…
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