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Jetboil warranty won’t return my cup!


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Viewing 25 posts - 26 through 50 (of 81 total)
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  • #1887024
    Stuart .
    BPL Member

    @lotuseater

    Locale: Colorado

    Check out John Abela's post on the Censorship at BPL thread for insights into Jetboil's behaviour. If indeed they pressured BPL to delete a whole thread and extract personal information in violation of the site's privacy policy, then they deserve the kind of PR that's coming their way. I for one will never buy a product from them.

    http://www.backpackinglight.com/cgi-bin/backpackinglight/forums/thread_display.html?forum_thread_id=64777&skip_to_post=557667#557667

    #1887085
    Warren Greer
    Spectator

    @warrengreer

    Locale: SoCal

    They have stolen from you. They owe you, not the other way around.

    #1887525
    David Ure
    Member

    @familyguy

    Cameron's post @ Facebook removed.

    #1887527
    Richard Fischel
    BPL Member

    @ricko

    in direct proportion to the sales of jetboils going down for as long as threads like this remain active.

    #1887528
    Roger B
    BPL Member

    @rogerb

    Locale: Denmark

    there is always twitter @Jetboil

    #1887531
    David Ure
    Member

    @familyguy

    Or sale of the Aluminum version of the Sol goes up. Or we all forget this nonsense and use alcohol stoves….

    #1887545
    James holden
    BPL Member

    @bearbreeder-2

    after seeing this thread and what happened to john on the other … i will no longer recommend the jetboil … im a big fan of the product and will keep using mine

    but i will no longer recommend em to anyone else … the product can be great, but if the company is trying to censor people for simply using a product instead of proactively addressing the issue in a positive manner … then there aint any real point

    however im sure PBLers wil forget about it in a month or so and go back to recommending the company … as evidenced by the short memory on POE and Montbell issues ….

    #1887547
    drowning in spam
    Member

    @leaftye

    Locale: SoCal

    Or buy from MSR.

    #1887578
    Chad “Stick” Poindexter
    BPL Member

    @stick

    Locale: Southeast USA

    I agree with Eric…but then again, due to my love of alcohol or Esbit stoves (I am not a huge fan of canister stoves) my opinion may also be a bit biased… :)

    I do remember the POE thread…that kind of thing doesn't just go away, at least it hasn't for me… the same as this issue with Jetboil. And to be honest, it is not the fact that these stoves may actually be a problem, but the fact that Jetboil is being so dang shady about the whole thing. I can live with something that may not work, if I know the company will actually do something about it, one way or another rather than just cover it up like it was never there and trying to make us all believe we are going crazy… or worse, treating their customers like crap that come forth with the faulty product.

    As for the MB thread…I musta missed that one… but I wonder if it had anything to do with the stretchy sleeping bags… ?

    All I can say is I have been happy with their jackets…

    #1887579
    Ken Thompson
    BPL Member

    @here

    Locale: Right there

    deleted

    #1887590
    Chad “Stick” Poindexter
    BPL Member

    @stick

    Locale: Southeast USA

    Any bets on how long it will last before they take it down? :)

    #1887592
    Tim Marshall
    BPL Member

    @marshlaw303

    Locale: Minnesota

    My guess was 5sec, was I wrong?

    #1887648
    Mark
    BPL Member

    @gixer

    Welcome to the club

    http://i32.photobucket.com/albums/d43/cbr6fs/IMAG0264.jpg

    I tried cooking a tin of very sloppy baked beans in mine, Jetboil refused to accept it back under warranty.

    First and last time i buy anything Jetboil, also have a fair few mates that are outdoor enthusiasts so i've spread the word around.

    Absolutely disgusting and poor customer service.

    Cheers
    Mark

    #1887649
    drowning in spam
    Member

    @leaftye

    Locale: SoCal

    Supposedly REI members have a vote in how things are operated, right? If you feel strongly enough, let REI know that you don't want them to continue selling Jetboil products.

    #1887928
    David Ure
    Member

    @familyguy

    Yeah Tim, you were wrong. It took about 9 hours but it has vanished….

    #1887948
    Marc Shea
    BPL Member

    @flytepacker

    Locale: Cascades

    My suggestion to those that have experienced the melting issue, would be to report it to the Consumer Product Safety Commission. http://www.cpsc.gov/ Clearly Jetboil is not getting out in front of a potentially hazardous product that continues to be sold in the marketplace. The CPSC will investigate and will either force Jetboil to recall or force Jetboil to provide a solution to the consumer if warranted.

    #1887991
    Just Hammock
    Member

    @davefromva

    Wow! after reading this I doubt I will ever buy any of their products. I refuse to support a company that has a shotty service department. They should have told you on the phone not to send the item in if the warranty was voided from customizing it. Would have saved everybody a headache.

    #1888012
    Devon Cloud
    Member

    @devoncloud

    Locale: Southwest

    I just left a post with a link to this thread for them too, asking them if they are just deleting them or asking if they are going to do anything about it. I am sure they will delete it as well, but I say keep posting til they have to deal with it. It's hard enough to find good gear out there without them stealing from someone.

    #1888021
    Ken Thompson
    BPL Member

    @here

    Locale: Right there

    deleted

    #1888039
    David Ure
    Member

    @familyguy

    I will go again if his post gets deleted. I wonder if some of those that have blogs can post a link to this thread.

    I looked at my Ti cup yesterday and it is starting to show some separation of the fins.

    #1888048
    Jeffs Eleven
    BPL Member

    @woodenwizard

    Locale: NePo

    OCCUPY JETBOIL!!!

    Get 'em Boys!!

    #1888075
    Martin Rye
    BPL Member

    @rye1966

    Locale: UK

    So far I have had no issues with my Jetboil Sol TI. But I am not impressed with the way they are treating people who have. I have mentioned this thread on Twitter, and I will link it on my blog. Going right of Jetboil fast with their attitude towards their customers.

    #1888122
    Ken Thompson
    BPL Member

    @here

    Locale: Right there

    deleted

    #1888124
    Cayenne Redmonk
    BPL Member

    @redmonk

    Locale: Greater California Ecosystem

    I seem to have been hit with the ban hammer.

    #1888127
    a b
    Member

    @ice-axe

    They currently have my stove, cozy, lid, and bottom cup which they are shipping back. Once I get those back I'll take further action. The refund would probably be my first request as I haven't asked and they haven't offered. If that falls through, then maybe I'll try more "leverage".

    _SHig

    The thought occurs to me that when they return the rest of your stove they might also send a replacement pot anyways.
    Perhaps we should cool it until you get those items returned first, yes?
    Seems like we have gone "nuclear" on them before the issue has developed.
    I mean, if i am following events correctly you did not ask for a refund and the last you heard from them was that they would return the remaining pieces of your stove minus the pot.
    I think it is prudent to wait until those pieces arrive before passing judgement.
    Jetboil might do the right thing and replace the defective pot.. it could already be in the mail with the other pieces as far as we know.

Viewing 25 posts - 26 through 50 (of 81 total)
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