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The best warranties


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Viewing 17 posts - 1 through 17 (of 17 total)
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  • #1289152
    Brett Peugh
    BPL Member

    @bpeugh

    Locale: Midwest

    I thought I would try to make a listing which people could add to of the best warranties that people have found from the actual companies. Where you can just send a product back and it is replaced with the same or similar if it fails or does not measure up even 5 years later. Still looking for the magical underwear warranty.

    Darn Tough: socks

    Outdoor Research: handwear, headwear, rainwear

    Backcountry (Stoic): full line including wool

    REI: full line

    #1871056
    James holden
    BPL Member

    @bearbreeder-2

    eb, lands end, ll bean, or, mec, etc …

    #1871178
    Nick Gatel
    BPL Member

    @ngatel

    Locale: Southern California

    Kelty just repaired on of my packs for free, under warranty, this year. The pack is 41 years old.

    #1871180
    nanook ofthenorth
    BPL Member

    @nanookofthenorth

    Patagonia, mec, kotatat (on Gore products), OR, MSR/Cascade Designed & Gore-tex – all go above and beyond.

    #1871185
    USA Duane Hall
    BPL Member

    @hikerduane

    Locale: Extreme northern Sierra Nevada

    Sierra Designs. Replaced the fly for my discontinued Half Moon tent years back.
    MSR/Cascade Designs, free stove parts, exchange for defective mattress, stove pump.
    Duane

    #1871190
    Stephan Doyle
    Member

    @stephancal

    Patagonia.

    Edit: nanook beat be to it. Wanted to mention one that hadn't seen any love.

    #1871191
    Nick Gatel
    BPL Member

    @ngatel

    Locale: Southern California

    :)

    #1871219
    Andy Blackwell
    Spectator

    @vash1012

    Backcountry.com has a no questions asked return/replace policy. My windjacket zipper broke after well over a year. They refunded me my purchase price and I was able to buy the same jacket in a size that fit me better for less than I was refunded. That was pretty cool. I hear good things about ULA too.

    #1871287
    Matthew Perry
    BPL Member

    @bigfoot2

    Locale: Hammock-NOT Tarptent!

    Add Mora Knives to the list. Broke one of their knives and they had a new one (no charge!) to my door in 3 days….from Sweden to Oregon!

    #1871294
    Brett Peugh
    BPL Member

    @bpeugh

    Locale: Midwest

    Patagonia is okay but if they no longer make the exact same model/product you get credit that is based on a receipt or the lowest sale price the item existed at. Had a wool shirt from them that started to get holes after three months and since it was not being produced anymore they would not substitute a similar one being made currently and since I did not have my receipt I got credit at the lowest price it ever sold at which was way less than what I bought mine for. So not so much.

    #1871770
    andrew brown
    Member

    @abrown3mtg

    Locale: High Rockies

    Arc'teryx is actually amazing.

    However, REI is fool proof. Don't even need a receipt as your member number tracks you purchases. And no matter what state you are in you're set. Buy in Minnesota, return in Colorado :-)

    #1871830
    David Colbert
    BPL Member

    @adkphoto

    Locale: Central, New York

    Outdoor Research calls theirs the "Infinite Guarantee." It's no lie.

    REI and LL Bean are awesome.

    I also found that WL Gore stands behind their guarantee.

    Peace,

    David

    #1872073
    Ted E
    BPL Member

    @mtn_nut

    Locale: Morrison, CO

    i have found that leatherman, black diamond, and OR have the great warranties. Snow peak has TERRIBLE customer service from my experiences when i contacted them with issues with one of their stoves that i owned.

    #1872085
    K C
    BPL Member

    @kalebc

    Locale: South West

    Mountain Hardware and North Face and Patagonia- all California companies that have fixed everything for me over the last 15 years!

    #1872137
    Stephen M
    BPL Member

    @stephen-m

    Locale: Way up North

    Thanks for posting this folks, it reminded me to contact OR about a Jacket that has lost a lot of loft, they said they would replace it under warranty.

    Sweet :-)

    #1872159
    Ken K
    Member

    @thefatboy

    Locale: St. Louis

    >>Kelty just repaired on of my packs for free, under warranty, this year. The pack is 41 years old.

    Jansport just did the same for me but with a much younger pack (just 20 years old).

    GSI replaced a brand new cook set with a better one because there was a very minor blemish in it. They took my word for it and told me if the other set was still usable to use it or pass it along to someone else.

    MSR sent me a part (showerhead) for a bladder I never owned, just because I called to inquire if they still made it. They didn't, but they found one on a back shelf somewhere and sent it to me free!

    You just can't put a price on that kind of service.

    #1872231
    Eric Blumensaadt
    BPL Member

    @danepacker

    Locale: Mojave Desert

    Cabela's warranty is just like REI's. I've had FULL refunds from them on 3 year old broken (sole) Danner hiking boots.

    Their synthetic long john selection is the VERY best I've seen and the durabiltity is excellent.

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