Apr 25, 2012 at 8:37 am #1289152
I thought I would try to make a listing which people could add to of the best warranties that people have found from the actual companies. Where you can just send a product back and it is replaced with the same or similar if it fails or does not measure up even 5 years later. Still looking for the magical underwear warranty.
Darn Tough: socks
Outdoor Research: handwear, headwear, rainwear
Backcountry (Stoic): full line including wool
REI: full lineApr 25, 2012 at 11:39 am #1871056
eb, lands end, ll bean, or, mec, etc …Apr 25, 2012 at 4:30 pm #1871178
@ngatelLocale: Southern California
Kelty just repaired on of my packs for free, under warranty, this year. The pack is 41 years old.Apr 25, 2012 at 4:33 pm #1871180
Patagonia, mec, kotatat (on Gore products), OR, MSR/Cascade Designed & Gore-tex – all go above and beyond.Apr 25, 2012 at 4:44 pm #1871185
USA Duane HallParticipant
@hikerduaneLocale: Extreme northern Sierra Nevada
Sierra Designs. Replaced the fly for my discontinued Half Moon tent years back.
MSR/Cascade Designs, free stove parts, exchange for defective mattress, stove pump.
DuaneApr 25, 2012 at 4:54 pm #1871190
Edit: nanook beat be to it. Wanted to mention one that hadn't seen any love.Apr 25, 2012 at 5:04 pm #1871191
@ngatelLocale: Southern California
:)Apr 25, 2012 at 6:01 pm #1871219
Backcountry.com has a no questions asked return/replace policy. My windjacket zipper broke after well over a year. They refunded me my purchase price and I was able to buy the same jacket in a size that fit me better for less than I was refunded. That was pretty cool. I hear good things about ULA too.Apr 25, 2012 at 8:08 pm #1871287
Add Mora Knives to the list. Broke one of their knives and they had a new one (no charge!) to my door in 3 days….from Sweden to Oregon!Apr 25, 2012 at 8:39 pm #1871294
Patagonia is okay but if they no longer make the exact same model/product you get credit that is based on a receipt or the lowest sale price the item existed at. Had a wool shirt from them that started to get holes after three months and since it was not being produced anymore they would not substitute a similar one being made currently and since I did not have my receipt I got credit at the lowest price it ever sold at which was way less than what I bought mine for. So not so much.Apr 27, 2012 at 12:09 am #1871770
@abrown3mtgLocale: High Rockies
Arc'teryx is actually amazing.
However, REI is fool proof. Don't even need a receipt as your member number tracks you purchases. And no matter what state you are in you're set. Buy in Minnesota, return in Colorado :-)Apr 27, 2012 at 8:07 am #1871830
@adkphotoLocale: Central, New York
Outdoor Research calls theirs the "Infinite Guarantee." It's no lie.
REI and LL Bean are awesome.
I also found that WL Gore stands behind their guarantee.
DavidApr 27, 2012 at 10:56 pm #1872073
@mtn_nutLocale: Morrison, CO
i have found that leatherman, black diamond, and OR have the great warranties. Snow peak has TERRIBLE customer service from my experiences when i contacted them with issues with one of their stoves that i owned.Apr 28, 2012 at 12:26 am #1872085
@kalebcLocale: South West
Mountain Hardware and North Face and Patagonia- all California companies that have fixed everything for me over the last 15 years!Apr 28, 2012 at 7:39 am #1872137
@stephen-mLocale: Way up North
Thanks for posting this folks, it reminded me to contact OR about a Jacket that has lost a lot of loft, they said they would replace it under warranty.
Sweet :-)Apr 28, 2012 at 8:53 am #1872159
@thefatboyLocale: St. Louis
>>Kelty just repaired on of my packs for free, under warranty, this year. The pack is 41 years old.
Jansport just did the same for me but with a much younger pack (just 20 years old).
GSI replaced a brand new cook set with a better one because there was a very minor blemish in it. They took my word for it and told me if the other set was still usable to use it or pass it along to someone else.
MSR sent me a part (showerhead) for a bladder I never owned, just because I called to inquire if they still made it. They didn't, but they found one on a back shelf somewhere and sent it to me free!
You just can't put a price on that kind of service.Apr 28, 2012 at 3:18 pm #1872231
@danepackerLocale: Mojave Desert
Cabela's warranty is just like REI's. I've had FULL refunds from them on 3 year old broken (sole) Danner hiking boots.
Their synthetic long john selection is the VERY best I've seen and the durabiltity is excellent.
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