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Jacks ‘R’ Better Service!


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  • #1266010
    Michael Williams
    Member

    @mlebwill

    Locale: Colorado

    Just wanted to let everyone know that I am very impressed with Jacks 'R' Better and their service.

    1st, they were gracious enough to contribute a quilt to the Continental Divide Trail Alliance charitable auction. I was bidding on a quilt and stopped after a while, I was pretty sure the quilt would be too narrow so I was ok letting it go. I told my wife and she continued bidding, without me knowing because she knew I wanted to try a quilt and she / I won the auction.

    I got the quilt very promptly and it was too narrow which was a disappointment because it was high quality and I really liked it. I called one of the Jacks to see what my options were for accessories / modifications to make the quilt usable (with the assumption that I would probably have to sell the quilt and buy one that worked). However I was surprised to find out that Jack would let me exchange the quilt for a larger one that was properly sized. I want to point out that I did not buy the quilt from them, they knew that I won the quilt in the auction (at a pretty discounted price) and they had no responsibility to get me a quilt that worked. BUT they did! Not only that, they offered to exchange my auction quilt for another quilt that had a $5 higher MSRP straight across.

    I got my new quilt today and it is awesome!

    JRB has earned my loyalty not only because of their quality products but because their service is top notch.

    Now I get to play around with a new toy and learn how to use a quilt, thanks JRB!

    Mike

    #1669032
    john Tier
    Spectator

    @peter_pan

    Locale: Co-Owner Jacks 'R' Better, LLC, VA

    Mike,

    Glad that the new quilt works for you…. Thanks for your appreciative note…Thanks for supporting the CDTA.

    pan

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